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UpgradeUP

Principal DevOps Developer, Infrastructure Performance

Upgrade, Inc. is an American neobank founded in 2016 that offers credit and banking products to consumers, including fixed-rate credit cards, personal loans, rewards checking accounts, and credit monitoring tools.

Upgrade

Employee count: 1001-5000

Salary: 150k-250k USD

Canada only

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $6.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.


Our Tech Stack:

  • Monitoring: VictoriaMetrics, Grafana, Prometheus, OpenTelemetry, Honeycomb, Sumologic.
  • Infrastructure as code: Terraform.
  • CD: GitOps, ArgoCD, ArgoRollouts.
  • CI: Tekton.
  • Scripting: Bash.
  • Programming: Golang (preferred).
  • AWS: EKS, Cloudwatch, S3, DynamodDB, RDS, SNS, SQS, Lambda.


What You'll Do:

  • Build a resilient, secure, and efficient cloud based observability platform.
  • Monitor and troubleshoot platform issues, including finding solutions to reduce known issues.
  • Build and scale the observability infrastructure to meet rapidly increasing demand.
  • Develop and improve operational practices and procedures.
  • Sample projects:
    • Improve database monitoring: develop custom prometheus exporters in Go for use cases that go beyond what is possible with SQL exporter. Create Grafana dashboards and alerts for these new metrics.
    • MCP servers for observability: deploy MCP server to integrate our observability stack with our LLM tools.


What We Look For:

  • 8+ years of relevant production-level experience.
  • Experience with VictoriaMetrics.
  • Experience with Sumologic.
  • Experience with tracing tools (e.g. OpenTelemetry, Honeycomb, Tempo).
  • Experience with profiling tools (e.g. Pyroscope)
  • Knowledge of cloud monitoring, logging and cost management tools.
  • Programming/scripting knowledge (Go, Java, or Python) and understanding of JVM concepts.
  • In-depth knowledge of AWS services, hands-on experience in AWS provisioning using terraform.
  • Experience with containerized applications and Kubernetes / EKS. Creating and updating / maintaining Helm charts.
  • Understanding of microservices architecture and debugging/investigation techniques.
  • Strong understanding of systems, networking and troubleshooting techniques.
  • Experience in automated build pipeline, continuous integration and continuous deployment.
  • Ability to operate in an agile, entrepreneurial start-up environment.
  • Experience with running Linux in production.

What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health wellness initiatives

The compensation range of this position in Canada is $150,000 - $250,000 CAD annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 150k-250k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Upgrade

Learn more about Upgrade and their company culture.

View company profile

Upgrade's journey began in August 2016, spearheaded by Renaud Laplanche, the visionary founder and former CEO of LendingClub, alongside a team of his former colleagues. The company officially launched its loan offerings in April 2017, quickly securing a significant $60 million in a Series A funding round. This initial success set the stage for a period of rapid innovation and growth. By April 2018, Upgrade unveiled a personal credit line, a novel hybrid product combining the features of a credit card and a personal loan, at the LendIt Conference in San Francisco. This was followed by the launch of the Upgrade Card in October 2019, a product designed to merge the broad acceptance of credit cards with the predictable payment structure of installment loans.

The company's innovative approach to consumer finance continued to attract significant investment and recognition. In June 2020, Upgrade achieved a $1 billion valuation following a Series D equity round led by Santander Group. The momentum continued, and by August 2021, a Series E funding round led by Koch Disruptive Technologies pushed its valuation to $3.3 billion. Just a month later, in September 2021, the Nilson Report distinguished Upgrade Card as the fastest-growing credit card in the United States. This rapid ascent was further underscored in November 2021 when Upgrade's valuation soared to $6.28 billion after a $280 million Series F funding round co-led by Coatue Management and DST Global. Expanding its offerings, Upgrade acquired the travel-focused Buy Now, Pay Later (BNPL) provider Uplift in July 2023 for $100 million, integrating travel financing into its diverse portfolio. Uplift was subsequently rebranded to Flex Pay in December 2024, signaling a new phase of growth and expanded opportunities for customers across the U.S. and Canada. Throughout its journey, Upgrade has remained committed to providing affordable and responsible credit, mobile banking, and payment products, helping millions of families manage their finances more effectively.

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Upgrade hiring Principal DevOps Developer, Infrastructure Performance • Remote (Work from Home) | Himalayas