Inside Sales Representative - Remote

About the Business Development Department

At UPS, our Business Development team is the driving force behind our growth. We partner with businesses of all sizes to deliver innovative logistics solutions, helping them succeed in an ever-changing global market. Our Inside Sales Representative acts as a trusted advisor - for growing UPS Small Package business within the small customer segment.

With clear growth opportunities—from Inside Sales Representative into Account Executive—your development never stops.

Job Summary

This entry business development position level is responsible of prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business. This role assists customers in navigating the ever-changing world of logistics and researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.

Job Type:Full-Time / Permanent

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day (requires flexibility with Start and Finish time)

Work Location:Remote

Wage Salary: $20.12 per hour

Key Responsibilities and Duties

• Prospect for new clients to expand market share in the small customer segment.

• Respond to and resolve customer inquiries timely and effectively.

• Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.

• Creates and positions compelling value proposals to potential and existing customers.

• Participate in weekly team meetings and training sessions.

Compensation and Benefits

UPS offers a competitive base salary plus participation in our Sales Incentive Program (SIP) to recognize and reward strong performance. Additional benefits include: 

• Comprehensive health, dental, and vision coverage 

• Group insurance and pension/retirement savings plans 

• Paid vacation and personal time off 

• Employee stock purchase plan 

• Sales-specific perks such as car allowance reimbursement 

• Structured training and development, including participation in the UPS Sales Academy 

• Team support environment with assigned coach and mentor. 

• Employee discounts on UPS services and partner brands 

• Global career opportunities with a company that prioritizes growth and innovation 

• A strong culture of promotion from within will support future personal and professional development. 

Requirements

• Plus 2 years of B2B sales experience, preferably in logistics, transportation, or a related industry – Required

• Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%)

• Intermediate computer skills: Word, Excel, Outlook (Microsoft Office) and Salesforce

• Excellent verbal and written communication skills

• Strong financial and market knowledge

• Excellent negotiation and presentation skills

• Meets local age and operations requirements to operate a vehicle | Class 5 License

• Availability to work flexible hours and provides own vehicle for business

• Bachelor's degree or International equivalent – Preferred

Why Join UPS?

At UPS, you’ll be part of a global leader known for its innovation, reliability, and commitment to excellence. We provide a collaborative environment where your skills are valued, your voice is heard, and your career can thrive. With clear growth opportunities—from Inside Sales Representative into the Account Executive —your development never stops. With our people-first culture, you’ll be supported every step of the way. At UPS, we’re not just moving packages—we’re delivering what matters.

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews to qualify. Background and reference checks will also be required.