Inside Sales Representative

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Have a passion for making a difference in the education, careers, and lives of hundreds of thousands of college-level students? zyBooks is a professor-founded company producing interactive, online learning content that replaces college-level textbooks, homework, and even programming lab assignments. zyBooks is dedicated to the success of students worldwide, having provided courseware to more than 1.1 million students at over 1,200 universities. www.zybooks.com

The Inside Sales Representative (ISR) is responsible for identifying, qualifying, and closing opportunities in Computer Science and Engineering departments at small colleges and universities in the USA. The ISR works remotely and manages a territory of 200+ accounts.

A typical day will include outreach to prospective and existing customers. The majority of the outreach is live calls, but also includes emails, voicemails, and virtual meetings and all activities are expected to be properly logged and tracked in the CRM (Salesforce).

The ISR reports to the Manager, Market Development and is responsible for meeting/exceeding territory sales quotas twice a year.

How you will make an impact:

• Convey the zyBooks story and pedagogy as a market-facing sales professional.
• Leverage existing relationships to grow business at existing accounts.
• Use referral selling and data-informed decision making to generate business with prospects..
• Use Salesforce to record activities, manage customer relationships and develop an accurate and robust pipeline of opportunities.
• Collaborate with the Inside Sales/Market Dev team to create strategic, actionable plans to expand market share.

What we look for:

• BA / BS Degree or equivalent
• Strong sense of teamwork and the ability to collaborate effectively with colleagues
• Demonstrated expertise in active listening and establishing a strong rapport over phone conversations
• Exceptional written and verbal communication skills
• Solutions-based problem solver, adaptable, and strategic
• Excellent organizational and planning skills
• Business application software: Google Suite, Microsoft Suite, CRM (Salesforce.com preferred), Zoom, etc.
• Some inside sales/account management experience preferred

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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