Inside Sales Representative

We are seeking a highly motivated Inside Sales Representative to drive sales growth and deliver exceptional customer service.

Requirements

• Partner with the Regional Sales Manager to develop and execute strategies that meet and exceed sales targets for the assigned region.
• Build and maintain strong relationships with customers, gaining a deep understanding of each account’s needs and opportunities for growth.
• Serve as the primary contact for customers in your territory.
• Manage the end-to-end quoting process.
• Prepare detailed quotes based on customer requirements, then diligently follow up addressing any concerns, negotiate terms if needed, and drive the closure of sales opportunities.
• Review and process customer purchase orders in the ERP system (e.g., IFS).
• Verify all details (product specifications, quantities, pricing, lead times, shipping instructions, and special requirements) to ensure accuracy.
• Coordinate with logistics and scheduling to confirm delivery dates and manage lead times.
• Provide timely and proactive updates to customers about their open orders.
• Communicate any changes in lead times or delivery schedules and ensure customers receive all promised documentation or status reports.
• Act as an advocate for the customer, ensuring they remain informed and satisfied at every stage of the order process.
• Work closely with internal teams to resolve any issues that arise.
• Maintain up-to-date and accurate records of all customer interactions, sales activities, and opportunities in the CRM system (e.g., Salesforce) on a daily basis.
• Ensure the sales funnel and pipeline information is current, allowing for accurate forecasting and account visibility.
• Manage contractual agreements with key customers.
• Monitor contract terms (pricing, volume commitments, service level agreements, etc.) and ensure compliance.
• Work with sales leadership (and other departments, such as Legal or Finance if necessary) to facilitate contract renewals, amendments, or special pricing agreements, keeping both the company’s and the customer’s interests in mind.
• Identify opportunities to improve internal processes or customer service practices.
• Contribute ideas to enhance efficiency, customer satisfaction, or sales effectiveness.
• Take on additional sales support duties or projects as required to support the broader sales team and business objectives.

Benefits

• Flexible health, dental & vision benefits with HSA rollover
• Employer-paid Life, AD&D, and Disability insurance
• Attractive incentive bonus plans
• 24/7 Employee & Family Assistance Program (EFAP)
• Wellness and mental health support programs
• Exclusive discounts (Perkopolis & GoodLife Fitness)