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Job Description:
Job Summary:
The Brokerage Market Manager is a subject matter expert for customs brokerage and customer experience. This position leads a team of dynamic GFF Brokerage Customer Experience (CX) resources that manage the relationship of roughly 750 brokerage accounts. He/She will ensure the team is organized, supported, trained, and guided through the CX approach to customer management, issue resolution, and customer retention. This position may also be called on to directly manage a small book of customers and support organizational growth initiatives. This position requires traveling depending on business needs.
Qualifications:
Customer Management Experience (Issue resolution, meeting coordination, facilitation, KPI discussions) -Required
Proficient in Microsoft Office software (Word, PowerPoint, Excel, and Access)
Digital Mindset (Co-Pilot, CRM, DOMO, AI)
Experience using Customer Retention Management or Project Management technology platforms.
Strong knowledge local customs regulations
Strong analytical, verbal, and written communication
Strong collaborator/Innovator
International Trade, Logistics or Freight Forwarding experience
GFF Customs Brokerage experience
Customs Broker License –Required
Bachelor’s degree –Required
Additional Criteria for Internal Candidates:
Customs Broker License –Preferred
Bachelor’s degree –Preferred
Job Grade: 30C – Manager
This is a remote position.
Shift: Day Shift
Last day to apply is Wednesday, April/29/2026 at 11:59 pm
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $78,000/year to $144,480/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
AU, CA + 4 more