Sales & Customer Operations Enablement Manager

We’re a people-first, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our Conversion Intelligence platform helps you grow smarter.

Our team's technical expertise and creativity work together to drive our mission forward every day. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

About the Role:

Are you passionate about driving revenue growth and ensuring the success of customer-facing teams? We're looking for an Enablement Manager to join our team and empower our Sales & Customer Operations Enablement Manager teams for success.

As a Sales & Customer Operations Enablement Manager, you will play a pivotal role in supporting our customer-facing teams. Your mission is to equip our teams with the knowledge, skills, and resources they need to acquire new customers, expand existing relationships, and retain our valued customer base. By providing exceptional training and development opportunities, you will contribute to delivering an outstanding customer experience and achieving our organizational objectives.

What you’ll be doing:

• Collaborate with Sales, Customer Success, and Support leaders to identify learning opportunities and develop targeted enablement projects.
  • This will include content for areas such as: our target market, our product - features and value proposition, competitive knowledge, our processes for getting things done within Unbounce and more.
  • Competent use of our revenue systems across the team with platforms such as Salesforce, Pardot, Intercom, Lusha, Zendesk, Playvox, Segment, Google Analytics, Tableau, Madkudu and more. It's a big list!
  • It will also include skills upgrade for marketing, sales, CS and support team members so they can be as effective as possible.
• Scope and build robust training resources in collaboration with stakeholders (within the GTM, as well as across Product and Marketing) to enhance the capabilities of our GTM teams.
• From the onboarding of new hires to everboarding, and mastery programs, ensuring team members understand how to leverage the tools and resources available
• Drive the training and development process, ensuring alignment with key priorities and translating organizational objectives into actionable training initiatives.
• Act as a strategic partner to GTM leaders, offering insights and support to enhance team performance and execution against priorities.

A little bit about you:

• 3+ years experience in sales, customer success, support, enablement or a related field, with a strong understanding of revenue-driving functions.
• 1+ years experience creating and delivering training programs *this could be corporate training, teaching or enablement roles!
• Experience managing and delivering content in a remote environment
• Experience working directly with revenue tools to monitor and measure adoption of knowledge and practices delivered in training *experience with our tech stack a plus!
• Exceptional project management skills, with the ability to lead cross-functional initiatives and deliver results within tight deadlines.
• Excellent collaboration, facilitation, and presentation skills, with a strong understanding of adult learning theory.

Share our values:

• Courage
• Ambition
• Being Real
• Empathy
• Diversity

What’s in it for you:

💵 Compensation range

• $72,169 - $92,700

🤝 Flexibility and time off

• A digital-first, distributed working model with flexible hours -- for this role, we will consider all applications from those based in Canada*, with the option to work from our Vancouver office
• 20 vacation days**
• Holiday Closure: December 25th - January 1st
• One paid day off on your birthday
• One paid volunteer day per year

🩺 Health and wellness

• A comprehensive benefits package including medical, dental, vision, and generous mental health support options – all available on day 1
• 12 personal wellness days
• $500 health and wellness allowance**
• Parental leave and planned reintegration program

🎓 Growth

• Org-wide and employee-led DEI and growth initiatives
• Professional development time and budget

🌟 More perks!

• One-time work-from-home allowance - $500
• Annual work-from-home allowance after your 1st year - $250
• An annual allowance of $1,000 that you can choose to use towards your vacation, or put toward your RRSP contribution**

* Please note that we currently do not have a legal entity set up to operate as an employer of record in Quebec. We thank you for your consideration but we are unable to accept candidates from Quebec at this time.

** These amounts will be prorated based on your start date.

Unbounce welcomes you to be YOU!

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where Unbouncers can do the best work of their careers. We’re bolder and more brilliant together.

We’re dedicated to ensuring each Unbouncer feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.

If you require any accommodations or support during the recruitment process, please email us at [email protected].