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UdemyUD

Senior Technical Program Manager, R&D Operations

Shape the future of learning with us. Helping people around the world gain skills and achieve begins right here.

Udemy

Employee count: 501-1000

Canada only

Join Udemy. Help definethe future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

  • You bring a strong operational mindset—balancing efficiency, financial stewardship, and scalable process design.
  • You’re data-driven, using metrics to inform decisions, measure success, and continuously improve outcomes.
  • You excel at building trusted relationships across senior leaders, technical teams, and business partners.
  • You thrive in ambiguity, driving clarity, accountability, and cost-effective results in complex environments.

About this role

As a Senior RD Operations Program Manager, you’ll play a critical role in driving operational excellence across our RD organization. You’ll partner with leaders in Engineering, Product, Design, Finance, and Operations to manage budgets and cost-saving initiatives while introducing lightweight, scalable processes and iterating on them. This role is ideal for someone who thrives at the intersection of technology and operations - someone who can ensure financial rigor, streamline tools and workflows, and help our teams maximize impact.

What you’ll be doing

  • Partnering with the Head of RD Operations and FPA business partners to manage department-wide budget and tool operations.
  • Driving cost savings initiatives by collaborating closely with Platform Engineering teams, running monthly Engineering Operations reviews, and identifying savings opportunities.
  • Managing spend on cloud tools (e.g., AWS, Databricks, Datadog) and partnering with teams to optimize usage and reduce costs.
  • Working with stakeholders and leadership team to optimize processes for budgeting, reporting, and exception management.
  • Continuously improving operational delivery, clarity, and collaboration across teams.
  • Champion operational excellence by refining workflows, automating reporting, and supporting metrics-driven decision-making
  • Own and lead complex, cross-functional programs from inception through delivery - managing scope, schedules, risks, and stakeholder alignment.
  • Identify and manage interdependencies across multiple workstreams, proactively removing blockers and enabling seamless execution.
  • Communicate clearly and effectively at all levels of the organization—adapting communication style for both technical and non-technical audiences.
  • Collaborate with other TPMs to align on shared practices, scale cross-functional processes.

What you’ll have

  • 6+ years of experience in program management or operations program management, working with Product and Engineering stakeholders (preferably in a software development environment).
  • Proven ability to plan, manage, and monitor complex financial and operational processes.
  • Advanced Google Sheets/Excel skills, with experience creating models, automations, and data-driven dashboards.
  • Demonstrated experience managing and optimizing costs of cloud-based tools and infrastructure (e.g., AWS, Datadog) at scale.
  • A self-starter mindset with strong judgment, accountability, and a passion for continuous improvement.
  • Experience influencing and building productive relationships with senior leaders and cross-functional stakeholders, including C-suite executives.
  • A data-driven approach – you back recommendations with metrics and use analytics to measure impact.
  • Strong communication and collaboration skills, with the ability to bring clarity in ambiguous situations.
  • Comfortable wearing multiple hats and thriving in fast-paced environments
  • Skilled at balancing structure with pragmatism, implementing scalable processes that prioritize speed and agility

Nice to have

  • Familiarity with enterprise Product, Engineering and Program Management tools, including Aha and JIRA.
  • International finance and accounting experience.
  • Strong analytical skills, risk management mindset, and ability to escalate with urgency when needed.

Why work here?

You’ll grow here.Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits,Mexico Benefits, Turkiye Benefits US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

About the job

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Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Canada +/- 0 hours

About Udemy

Learn more about Udemy and their company culture.

View company profile

Shape the future of learning with us.

Helping people around the world gain skills and achieve begins right here.

We are learners: Our team embraces Udemy’s mission to improve lives through learning. Employees enjoy unlimited access to Udemy courses, a yearly uLearn stipend, office-wide learning fairs, a monthly Drop Everything And Learn (DEAL) hour, and access to a state-of-the-art production studio where they can create their own Udemy courses.

We are navigators: People don’t join Udemy to do a job; they come to build a career. We all benefit when every employee is supported in developing their skills. Starting with robust onboarding, we offer lots of homegrown workshops and trainings so people can reach their professional goals, including Feedback is Fuel, Career Navigators, and Learn to Lead.

  • We are global: We may be based in San Francisco, but our roots are in Turkey, and we’ve had a global mindset from the beginning. We have students and instructors around the world, offices around the world, and employees from around the world, who speak many languages and represent many cultures.

  • We make an impact: Udemy gives back to our global community in many ways, such as by sharing free courses with deserving organizations and working with nonprofits to help them train their workforces and volunteers. We were founding partners of the Digital Workforce Development Initiative, and our employees regularly volunteer with local middle-schoolers, at food banks, and more.

Perks & benefits

We’re committed to supporting our employees’ professional development and well-being.

  • Stock options: Employees are eligible to earn stock options and share ownership of what we build.

  • Generous time off: We understand that everyone needs to recharge their batteries. Our salaried employees receive discretionary time off, while hourly employees accrue three weeks of prorated personal time off every year.

  • Free courses & learning money: Employees get free access to every course on the Udemy and Udemy for Business platforms and receive a yearly stipend that can be used for other professional development and training.

  • UBelong program: Udemy prioritizes diversity and inclusion. We host events, trainings, and meet-ups to ensure everyone can bring their authentic selves to work and reach their full potential.

  • Free food & beverages: Get your fill of catered lunch 4x a week and snacks for all dietary preferences and restrictions.

  • Guest speakers: We host speakers from a wide variety of industries and backgrounds to share their expertise.

  • Learning & development: Udemy’s own amazing L&D team regularly provides top-notch training sessions and leads company-wide initiatives that help employees enhance their professional skill sets.

  • Company events: We celebrate company milestones and holidays, hold employee wellness events, and organize fun extracurriculars like playing ball, bowling, yoga, cooking classes, karaoke, and more.

  • Gym discount: Udemy is partnered with Crunch Gym for discounted enrollment and monthly rates.

  • Groups at Udemy: With dozens of groups at Udemy, everyone can find one that matches their passion, including the Dawn Patrol (surf club), Women at Udemy, Board Game Night, Culture Crew, and more.

With a mission to improve lives through learning, Udemy is the largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. More than 50 million students are mastering new skills from expert instructors teaching over 150,000 online courses in topics from programming and data science to leadership and team building.

For companies, Udemy for Business offers an employee training and development platform with subscription access to 4,000+ courses, learning analytics, as well as the ability to host and distribute their own content. Udemy for Government is designed to upskill workers and prepare them for the jobs of tomorrow. Udemy is privately owned and headquartered in San Francisco with offices in Denver, Brazil, India, Ireland, and Turkey.

Employee benefits

Learn about the employee benefits and perks provided at Udemy.

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Life insurance

Life insurance so you don't have to worry.

Disability insurance

Disability insurance so you don't have to worry.

Retirement benefits

Generous 401(k) with matching and regional retirement plans to help you invest in your future.

Groups and clubs

Connect with others who share your interests. We have dozens of groups, including Women at Udemy and Culture Crew.

View Udemy's employee benefits
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Udemy hiring Senior Technical Program Manager, R&D Operations • Remote (Work from Home) | Himalayas