Philippines only- Manage incoming booking inquiries and provide prompt responses to clients.
- Prepare and send out quotes for charters and events (training provided).
- Handle client communications, ensuring all details are confirmed and expectations are met.
- Issue invoices via Xero and follow up on payments.
- Ensure smooth coordination of catering, entertainment, and other event requirements.
- Utilize Google Calendar to manage bookings across a fleet of 80+ boats.
- Sync and maintain access to additional Google Calendars for seamless scheduling.
- Coordinate with boat owners (once familiar with the role) to manage availability and bookings.
- Ensure all documentation and information are shared with the relevant parties before each booking.
- Manage final preparations, including collecting the security bond and sharing relevant booking details with clients.
- Introduce the skipper and crew to clients before the charter.
- Maintain ongoing customer service, assisting with any inquiries before, during, and after the charter.
- Assist with supporting multiple payment methods and processes.
- Maintain accurate records of bookings, invoices, and payments.
- Proficiency in Excel and Google Suite (Docs, Sheets, Calendar) to track and manage operations.
- Support website and online system usage (training provided).
- Assist with general office administration and operational improvements.
- Other role-specific duties as they arise.
Requirements
- Bachelor’s degree in Business Administration, Event Management, Hospitality, or a related field preferred.
- Minimum 3 to 5 years experience in operations and administrative role.
- Prior Executive Assistant or high-level administrative experience.
- Strong customer service and client management skills.
- Proficiency in Google Suite (Docs, Sheets, Calendar) and Microsoft Excel.
- Excellent written and verbal communication skills.
- High attention to detail, organization, and time management skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Basic experience using Xero desirable.
- Background in event planning, hospitality, or travel coordination is advantageous.
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from home
- Day shift
- Work-life balance
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development
Australia
