[Remote] Waste Management Dispatcher/Customer Support

[Remote] Waste Management Dispatcher/Customer Support
Location: Remote - United States
Salary: $27-$32/hr. ($56,000-$66,000)
Benefits: Health Insurance, 401(k), PTO, Sick time
Job Type: Full-Time
Typical Hours: Mon-Fri, 8 hours, flexible depending on your time zone
Start Date: ASAP
Travel: None
Sponsorship is not available

[Remote] Waste Management Dispatcher (dispatching/customer support exp. req.) Description

Our client in the waste and recycling industry is looking for a Remote Customer Support/Dispatching Representative to add to their team in the US. You will be responsible for responding to incoming phone calls and email inquiries, coordinating with client providers and vendors, and managing client web-based platforms. This role requires clear, professional communication to address client requests efficiently and effectively. The ideal candidate will be informative, empathetic, and solution-oriented, with a strong desire to resolve customer needs promptly. A willingness to listen, learn, and take ownership of resolving any customer inquiries is essential. Aside from a customer service background within waste management, theyre looking for candidates who would value the flexibility of working from home but understand the discipline and sense of urgency that comes with it. This is an excellent opportunity to join a company known for their flexibility and culture-focused environment.

[Remote] Waste Management Dispatcher (dispatching/customer support exp. req.) Responsibilities

Intake and process work orders
Respond to inquiries via phone and email

Process timed work requests

Schedule service calls as needed
Dispatch technicians as needed
Communicate with vendors and clients
Resolve customer complaints and ensure satisfaction
Mange client web-based platforms
Record call details and update accounts
Respond to customers with urgency, consistency, and accuracy

[Remote] Waste Management Dispatcher (dispatching/customer support exp. req.) Qualifications

5+ years of dispatching experience within waste management required
Experience working for a recycling hauler or broker required
Knowledge of compactor & balers required
Comfortable navigating multiple computer screens simultaneously required