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#twiceasnice RecruitingTR

[Remote] Customer Success Manager (SaaS exp req)

Twice As Nice Recruiting is a Boston-based recruitment firm specializing in direct placements with unmatched efficiency, a 9.9% fee, and an 18-month guarantee.

#twiceasnice Recruiting

Employee count: 51-200

Salary: 70k-80k USD

United States only

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[Remote] Customer Success Manager (SaaS exp req)
Location: Remote (U.S. Based)
Salary: $70,000 - $80,000 Base + Uncapped Commission | OTE: $90k$110k
Benefits: Medical, Dental, Vision, FSA, 401(k), PTO, Stock Options
Job Type: Full-Time
Typical Hours: M - F, 8:00 am 5:00 pm PT (flexible based on timezone)
Travel: Up to 25%
Start Date: ASAP
Sponsorship: Not available

[Remote] Customer Success Manager (SaaS exp req) Description

Our client in the SaaS industry is looking for a Customer Success Manager to add to their team. This player-coach role offers the opportunity to build the customer success function while directly managing top accounts in finance and legal sectors. You will be responsible for managing the CS function including onboarding, adoption, retention, and revenue expansion, while also laying the groundwork to scale the customer success team. This role is highly visible, reporting directly to the CEO, with strong potential to grow into a senior leadership position.
To succeed, you must bring proven quota-carrying experience in a SaaS customer success role and experience supporting Legal, Finance, or other high-compliance industries. Ideal candidates will have a track record of driving adoption and achieving expansion revenue targets. If you are motivated to build from the ground up and make an immediate impact, this is an exciting opportunity to join a rapidly growing SaaS company.

[Remote] Customer Success Manager (SaaS exp req) Responsibilities

Lead onboarding, QBRs, and adoption for strategic accounts
Track and improve customer health, satisfaction, and retention
Manage upsells, renewals, and expansion quota
Create CS playbooks, KPIs, and automation strategies
Serve as the main point of contact for top-tier clients
Collaborate with sales, support, and product teams
Contribute to product training, demos, and customer-facing content
Build scalable frameworks for growth-stage success

[Remote] Customer Success Manager (SaaS exp req) Qualifications

Bachelors Degree required
3+ years of B2B SaaS Customer Success or Account Management experience required
Experience working with Legal, Financial, or High-Compliance accounts required
Quota-carrying experience with upsells and cross-sells required
Proficiency with Salesforce and customer success tools required

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 70k-80k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Customer Success ManagerSr. Manager Of Customer SuccessClient Success ManagerCustomer Success LeadCustomer Success Operations Manager

Skills

SalesforceCustomer Success Automation ToolsOnboardingQBRsCustomer HealthRetentionUpsellRenewalsExpansionsCS PlaybooksKPIsProduct Training

About #twiceasnice Recruiting

Learn more about #twiceasnice Recruiting and their company culture.

View company profile

What started as a bold idea to revolutionize the recruitment process has now matured into a powerful force in the industry, known as Twice As Nice Recruiting. Founded by Patrick Cahill, the company has established its headquarters in Boston, Massachusetts, serving a growing network of clients around the globe. Over the years, they have sharpened their focus on direct placement recruiting, utilizing a model that not only provides exceptional value but also ensures efficiency and speed – the cornerstones of their service. With a team of dedicated professionals, Twice As Nice has positioned itself to outpace traditional recruitment firms, delivering niche talent through custom-built search processes.

The guiding philosophy of Twice As Nice is simple yet transformative: 'We're better than your recruiter.' This ethos underpins their commitment to clients, ensuring that they offer industry-best pricing at a fee of just 9.9%, which is half of what typical recruitment agencies charge. Clients receive peace of mind with an unprecedented 18-month guarantee on placements, demonstrating the company's confidence in its ability to find the right fit for both candidates and companies alike. As they celebrate milestones such as serving over 1,500 satisfied clients and making thousands of successful placements, Twice As Nice continues to innovate and adapt in a constantly evolving market.

Claim this profile#twiceasnice Recruiting logoTR

#twiceasnice Recruiting

Company size

51-200 employees

Founded in

2017

Chief executive officer

Patrick Cahill

Markets

RecruitmentHuman ResourcesTalent AcquisitionStaffing ServicesDirect Placement ServicesProfessional ServicesBusiness ServicesEmployment ServicesHR TechnologyWorkforce Solutions

Employees live in

United States
View company profile

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#twiceasnice Recruiting hiring [Remote] Customer Success Manager (SaaS exp req) • Remote (Work from Home) | Himalayas