United States onlyOverview:
This position will report to the Billing Manager and is responsible for managing end-to-end customer invoicing with a high degree of accuracy and timeliness. The role leads the research, analysis, and resolution of complex billing discrepancies and customer disputes, partnering cross-functionally to identify root causes and implement effective corrective actions.
As a key point of contact for customers, this individual will communicate billing issues and resolutions clearly while delivering a high standard of customer service. The role requires strong attention to detail, advanced analytical and problem-solving capabilities, and the ability to manage sensitive situations with professionalism and sound judgment.
Location: Remote
Essential Duties and Responsibilities
- Manage specialized billing processes for key customers in accordance with unique contractual and invoicing requirements.
- Oversee billing, account reconciliations, and remittance application for VMS customers, ensuring accuracy and timeliness.
- Partner with branch teams to obtain missing documentation and resolve customer billing disputes efficiently.
- Communicate directly with customers to address invoice discrepancies, late payments, and outstanding balances.
- Initiate and process credit requests and support accurate cash application as needed.
- Monitor, report, and escalate unresolved or complex billing issues to appropriate stakeholders.
- Serve as a primary liaison between Billing, Collections, Major and National Accounts, and Operations to facilitate issue resolution.
- Collaborate closely with the Global Billing Team to ensure process adherence, identify issues, and drive timely resolution.
- Identify and recommend process improvements to enhance billing accuracy and reduce days to bill.
Education and Experience
- High School Diploma or equivalent.
- 2-4 years’ experience in high volume transaction processing
Core Knowledge and Skills
- Strong ability to manage multiple tasks concurrently while consistently meeting deadlines under pressure.
- Proficient in POS, ERP, CRM, or comparable business applications.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Quick learner with the ability to adopt new software programs and apply them effectively to operational processes.
- Proven track record of delivering exceptional customer service.
- Excellent written and verbal communication skills.
- Committed to contributing effectively within a collaborative team environment.
- Skilled in maintaining clear and effective communication with accounting departments, field personnel, and customers.
Supervisory Responsibilities
This position will not have any direct supervisory responsibilities.
Salary Range: $21.00 - $26.20 per hour, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.
We consider qualified applicants with arrest and conviction records in accordance with applicable law.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
