TrimbleTR

Technical Customer Support Professional

Trimble Inc. is an American technology company that provides software, hardware, and services for industries such as agriculture, construction, geospatial, and transportation, connecting the physical and digital worlds.

Trimble

Employee count: 5000+

Mexico only

Job Title: Technical Customer Support

Job Location: Remote - Mexico

Our Division: Trimble AECO

About the Role

A vacancy exists for a Technical Customer Support professional within the AECO team. This position demands the highest level of technical proficiency and resolution of the most intricate technical issues. Tier II support requests exceeding designated scope will be escalated to Tier III. This support tier necessitates comprehensive industry knowledge and advanced expertise in the software platform.

What You Will Do

  • Represent company values to clients

  • Provide technical support via:

    • Email

    • Phone

    • Remote methods (e.g. TeamViewer)

  • Resolve technical inquiries regarding Tekla PowerFab, Tekla PowerFab Go, and Trimble Connect

  • Deliver advanced support for the aforementioned products, requiring in-depth software and industry expertise

  • Assist with Tier I and Tier II cases escalated to Tier III

  • Remain active in the phone support queue during work hours

  • Proactively manage cases from the main support queue

Secondary Responsibilities

  • Participate in internal training to expand knowledge base

  • Address licensing issues across Tekla Structures, Tekla PowerFab, Tekla PowerFab Go, Model Sharing, and Trimble Connect

  • Assist with Tekla Online Account Setup

  • Resolve Trimble Identity Issues

  • Troubleshoot basic Trimble Connect usage issues

What Skills & Experience You Should Have

  • 3+ Years of experience in Tekla PowerFab

  • 3+ Years of experience in the Steel Fabrication/Detailing industry

  • 1+ Years of experience in Tekla Structures

Trimble’s Inclusiveness Commitment:
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Mexico +/- 0 hours

About Trimble

Learn more about Trimble and their company culture.

View company profile

Trimble Inc. is at the forefront of technological innovation, dedicated to transforming the way the world works by connecting the physical and digital realms. Through groundbreaking advancements in positioning, modeling, connectivity, and data analytics, Trimble is revolutionizing essential industries such as agriculture, construction, geospatial, and transportation. The company's core mission, established since its founding by Charlie Trimble in 1978, is to empower customers by providing solutions that enhance productivity, quality, safety, transparency, and sustainability. With a relentless focus on innovation, evidenced by over 1,300 unique and active patents, Trimble consistently invests significantly in research and development, spending over 15% of its revenue annually to drive technological breakthroughs. This commitment allows Trimble to develop purpose-built products and enterprise lifecycle solutions that address complex challenges and optimize workflows from field to office and back.

Trimble's innovative technologies are pivotal in helping customers build and maintain critical infrastructure, design and construct state-of-the-art buildings, optimize global supply chains, and accurately map the world. The company's strategy revolves around 'connect and scale,' aiming to link users, data, stakeholders, and workflows across entire industry lifecycles. This approach enables the optimization of not just individual tasks but entire systems, leading to fundamental improvements in efficiency and productivity. Trimble's solutions, including GNSS receivers, scanners, total stations, laser rangefinders, UAVs, and sophisticated software processing tools, are integral to projects worldwide. By providing these advanced tools and insights, Trimble empowers industries to meet the evolving demands of a growing global population and increasing infrastructure needs, ultimately contributing to a more productive, sustainable, and interconnected world. The company's dedication to innovation ensures it remains a leader in driving progress and transforming how essential work gets done across diverse and vital sectors.

Claim this profileTrimble logoTR

Trimble

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

39 remote jobs at Trimble

Explore the variety of open remote roles at Trimble, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Trimble

Remote companies like Trimble

Find your next opportunity by exploring profiles of companies that are similar to Trimble. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Trimble hiring Technical Customer Support Professional • Remote (Work from Home) | Himalayas