Global Delivery Customer Engagement - Manager

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What We'll Bring:

What You'll Bring:

We’d love to see:

• Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
• Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
• Driven by intellectual curiosity and independent thinking
• Professional, positive, and outgoing demeanor

Impact You'll Make:

Impact you’ll make:

• In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
• Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.

• Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
• Leverage historical metrics as a baseline of what good looks like and identify areas of improvement

Working times for this position is 3pm - 11pm SA time and including SA public holidays.

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively

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