Platform Engineer (SRE) | Startup Transforming legal tech with AI

About Us

Tram Case is revolutionizing legal technology with AI-driven tools that enhance efficiency and accessibility for legal professionals. We're undertaking high-impact technology transformation, partnering with a high-volume immigration law firm to optimize workflows and streamline processes. Join us in building the future of legal tech, where impactful innovation meets user-centric design.

Role Overview

The DevOps & Infrastructure Engineer will elevate the reliability, scalability, and operational excellence of our platform as we prepare for rapid growth. Our systems are expanding in complexity and scale, and we need stronger automation, better observability, and infrastructure that adapts seamlessly to new product demands. You’ll work closely with engineering leadership to transform our deployment pipelines, strengthen our orchestration layers, refine monitoring, and evolve our cloud architecture into something resilient, predictable, and ready for the next phase of growth.

This role demands strong technical rigor, a bias for operational excellence, and the ability to translate ambiguous system challenges into scalable, well-documented solutions. You will be a driving force behind performance, security, and reliability—ensuring our users experience fast, stable, and uninterrupted workflows as our platform expands.

📖Interview Preparation Guide

Key Responsibilities

• LCI/CD Evolution: Automate and optimize CI/CD pipelines so changes flow from commit to production with speed and predictable quality. Reduce bottlenecks, increase deployment reliability, and champion safe rollout practices (flags, canaries, staged deploys).
• Infrastructure & Orchestration: Strengthen container orchestration to support smooth scaling during load spikes and variable traffic patterns. Evolve our deployment architecture to enable multi-region expansion, zero-downtime deploys, and higher-throughput capabilities.
• Performance & Observability: Improve monitoring, dashboards, and alerting to surface issues early and reduce disruptions for end users. Diagnose latency, queue behavior, or service degradation using logs, traces, and metrics—keeping the user experience consistently fast.
• Security & Data Integrity: Enhance infrastructure-level security and data protection across environments. Ensure system configurations, permissions, and data flows align with best-practice security principles.
• Internal Tooling & Developer Velocity: Improve internal tools so engineers can debug faster, experiment safely, and maintain development momentum. Document architectural decisions and operational tradeoffs to ensure clarity for future engineers.

Day-to-Day

A deploy pipeline becomes slow or unreliable → you refine automation → releases ship predictably and with fewer surprises.

• A backend service shows latency or load spikes → you investigate logs and metrics → users get smoother, faster interactions.

• Engineers propose architectural changes → you highlight operational risks and rollout paths → decisions become clearer and safer.

• A new feature increases system demands → you tune compute, storage, or queueing → performance remains stable under growth.

• An incident reveals monitoring gaps → you improve dashboards and alerting → future issues are detected earlier and resolved faster.

• A release requires gradual rollout → you coordinate flags or canaries → customers receive improvements without disruption.

• A support escalation reveals inconsistent behavior → you trace the request path → users experience fewer errors and stalled workflows.

• Infrastructure changes accumulate → you document reasoning → the team avoids regressions and maintains shared context.

Technical Proficiency

Must be proficient in several of the following:

• DevOps & Cloud Competencies: CI/CD pipeline design, automation, and optimization. Containerization and orchestration (Docker, Kubernetes, ECS, or similar). Cloud infrastructure (AWS preferred) including compute, networking, IAM, and storage. Infrastructure-as-code tooling (Terraform, CDK, Pulumi, or similar)
• Observability & Reliability: Monitoring, alerting, and dashboarding (Datadog, Grafana, CloudWatch, Prometheus). Logging architectures and distributed tracing. Incident response, root cause analysis, and performance troubleshooting
• Engineering Workflows: Understanding of Git workflows, PR processes, testing strategies, deployment safety practices. Familiarity with API-driven systems, backend performance tuning, and data integrity patterns

Qualifications

• 2+ years of hands-on DevOps, infrastructure, or platform engineering experience (startup experience strongly preferred).
• Demonstrated success improving CI/CD pipelines, cloud infrastructure, or observability systems.
• Experience turning ambiguous operational problems into scalable, documented solutions.
• Strong technical communication skills—clear, concise, and able to explain tradeoffs to engineering and non-engineering stakeholders.
• Proven ability to enforce best practices while maintaining trust and positive working relationships.
• Analytical mindset with comfort using metrics and data to drive decisions.
• Ownership mentality — you push systems toward reliability and continuous improvement.

Core Values and Culture

Tram Case is built on a foundation of shared principles that guide our work and interactions. We seek team members who embody and contribute to these values:

1. User-Centric Perspective: Build with empathy, ensuring every feature enhances our users' experience and addresses their needs.
2. Radical Transparency: Promote open communication and information sharing to make the best decisions and foster trust.
3. Purpose-Driven Work: Ensure each task aligns with our mission to deliver meaningful, innovative solutions.
4. Single Responsible Individual: Every team member takes ownership, driving tasks to completion with accountability.
5. Extreme Ownership: Learn and grow from challenges, continuously refining our work and striving for excellence.
6. Singular Focus: Dedicate attention to core objectives, eliminating distractions to achieve impactful results.
7. Documentation Excellence: Maintain clear and thorough documentation to enhance collaboration and continuity.
8. Data-Informed Decisions: Use data to guide priorities, ensuring our work delivers value to our users.
9. Compassionate Communication: Foster empathy and respect in dialogue, embracing diverse perspectives and encouraging respectful collaboration.
10. Excellence in Craft: Uphold high standards in functionality and design, committing to quality and impactful solutions.

Perks and Benefits

• Remote-First Work Environment: Enjoy the flexibility to work from anywhere, with a remote-first setup that supports work-life balance and productivity.
• Competitive Salary: We offer a competitive salary to recognize and reward your skills and contributions.
• Unlimited Paid Time Off: Take the time you need with an unlimited PTO policy, empowering you to recharge and maintain balance.
• Professional Development: Access resources for growth, including conference passes, online courses, and training programs to support your career advancement.
• Home Office Stipend: We provide a budget for setting up your home office with high-quality equipment and tools.
• Latest Tech Gear: Receive a top-of-the-line laptop and any necessary peripherals to ensure you have the best tools to do your best work.
• Team Retreats and Virtual Events: Participate in team-building retreats and regular virtual gatherings to connect with colleagues and strengthen our culture.
• Parental Leave: We offer paid parental leave to support you and your family during this important time.