Totango

Totango is an agile Customer Success Software that assists businesses in designing, running, measuring, and scaling their SaaS customer journey to retain and grow customers. It empowers teams by focusing on customer-led growth, which places customers at the nucleus of the business's go-to-market strategy. With Totango’s Customer Revenue Optimization suite, companies can ensure continuous value delivery to their customers, which is pivotal for sustaining and enhancing revenue growth.

The platform includes multiple solutions tailored for customer success and sales teams. It combines the Totango Customer Success Platform, which automates workflows and engagement features, with the AI-powered Unison Customer Intelligence Engine, and the Catalyst product aimed at revenue operations. These integrated solutions collectively work to predict customer risks, streamline post-sale processes, and drive customer engagement across all lifecycle stages. Totango is designed to foster close collaboration between cross-functional teams, enabling them to act on rich customer data insights, thus ensuring that customer satisfaction leads to long-lasting relationships.