ServiceNow Administrator

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are seeking a highly skilled and motivated ServiceNow Administrator to join our IT team. The ServiceNow Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role requires a strong understanding of ServiceNow modules, ITIL processes, and excellent troubleshooting abilities. The successful candidate will ensure the smooth operation, security, and compliance of the ServiceNow environment while providing support and training to users.

About this roll* (Responsibilities)

• Configure workflows, business rules, client scripts, UI policies and notifications to automate processes within ServiceNow modules such as Incident, Problem, Change, Asset, and Knowledge Management.
• Implement and manage approvals, notifications, and other system-generated tasks, and create & maintain service catalog items.
• Provide support to end-users, troubleshooting and resolving any platform-related issues.
• Incident and Problem Resolution: Address and resolve issues related to the ServiceNow platform in a timely manner, Collaborate with IT and business teams to enhance platform functionality and user experience.
• System Maintenance and Upgrades: Monitor system performance and address any issues to ensure optimal functionality.
• Manage user accounts, roles, and permissions to ensure appropriate access control.

Do you have the right ingredients*? (Requirements)

• 3+ years of experience administering ServiceNow
• Minimum CSA Certification
• Experience working in an Agile environment and participating in Sprint cycles
• Module Knowledge: ITSM, ITAM, ITOM

Special sauce* (nice to haves):

• Module Knowledge: IRM, GRC, SAM
• UX or UI educational or professional experience
• Experience building, configuring, and deploying major modules at a large scale
• App Integration knowledge

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].