ToastTO

ServiceNow Administrator

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR

Toast

Employee count: 1001-5000

Salary: 68k-109k USD

United States only
Apply now

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are seeking a highly skilled and motivated ServiceNow Administrator to join our IT team. The ServiceNow Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role requires a strong understanding of ServiceNow modules, ITIL processes, and excellent troubleshooting abilities. The successful candidate will ensure the smooth operation, security, and compliance of the ServiceNow environment while providing support and training to users.

About this roll* (Responsibilities)

  • Configure workflows, business rules, client scripts, UI policies and notifications to automate processes within ServiceNow modules such as Incident, Problem, Change, Asset, and Knowledge Management.
  • Implement and manage approvals, notifications, and other system-generated tasks, and create & maintain service catalog items.
  • Provide support to end-users, troubleshooting and resolving any platform-related issues.
  • Incident and Problem Resolution: Address and resolve issues related to the ServiceNow platform in a timely manner, Collaborate with IT and business teams to enhance platform functionality and user experience.
  • System Maintenance and Upgrades: Monitor system performance and address any issues to ensure optimal functionality.
  • Manage user accounts, roles, and permissions to ensure appropriate access control.

Do you have the right ingredients*? (Requirements)

  • 3+ years of experience administering ServiceNow
  • Minimum CSA Certification
  • Experience working in an Agile environment and participating in Sprint cycles
  • Module Knowledge: ITSM, ITAM, ITOM

Special sauce* (nice to haves):

  • Module Knowledge: IRM, GRC, SAM
  • UX or UI educational or professional experience
  • Experience building, configuring, and deploying major modules at a large scale
  • App Integration knowledge

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$68,000—$109,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

Elevate your application

Let our AI craft your perfect cover letter and align your resume to this job's criteria.

By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.

Apply now

Please let Toast know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jul 21, 2024

Posted on

May 22, 2024

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 68k-109k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Toast

Learn more about Toast and their company culture.

View company profile

We empower the restaurant community to delight their guests, do what they love, and thrive.

As the all-in-one platform built exclusively for restaurants, we’re on a mission to enrich the food experience for all.

Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.

Our recipe for success

  • We're one team: There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.

  • We embrace a hospitality mindset: Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.

  • We're driven by purpose: We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.

  • We're always hungry: No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.

  • We lead with humility: Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.

Employee benefits

Learn about the employee benefits and perks provided at Toast.

View benefits

Pet insurance

Preferred pet insurance pricing.

Healthcare benefits

Medical, dental, and vision insurance.

Subsidized care

Subsidized backup child and adult care.

Equity benefits

We have an employee stock purchase plan.

View Toast's employee benefits
Claim this profileToast logoTO

Toast

View company profileVisit pos.toasttab.com

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

70 remote jobs at Toast

Explore the variety of open remote roles at Toast, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Toast

Remote companies like Toast

Find your next opportunity by exploring profiles of companies that are similar to Toast. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan