Salesforce Associate, Onboarding Systems

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Salesforce Associate, Onboarding Systems you will be responsible for the onboarding consultants end user experience and providing solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate.

About this roll*:

• Administering 3rd party salesforce applications that enable the onboarding teams workflow like TaskRay, Field Service Lightning, etc.
• Work with a group of cross-functional business stakeholders to understand their goals and operational requirements.
• Translate business requirements into complete technical requirements, and work closely with Salesforce product owners to develop systems solutions.
• Identify, select, and implement best practices to gather, document, streamline, and improve business processes for the onboarding department.
• Complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones.
• Assist Onboarding management in understanding process bottlenecks and inconsistencies.
• Assist with the development and implementation of new processes and procedures for effective and efficient team operations.
• Help develop quality data for dashboard reporting to best manage new KPIs and metrics.

Do you have the right ingredients*?

• Salesforce Analyst experience
• Experience administrating large scale applications and/or projects
• Excellent organizational, time management & verbal/written communication skills
• Demonstrated experience in improving processes to drive efficiency
• Experience in managing projects from conception to delivery
• Strong working knowledge of the overlap between operational execution and systems
• Work experience in an Agile/SCRUM environment
• Self-starter with a drive to engage in self-guided research

Special Sauce* (Non-essential Skills/Nice to Haves)

• Prior work experience managing Salesforce Field Service Lightning, TaskRay, LeanData, Wootric, Qualtrics
• Six Sigma Qualifications

Our spread* of Total Rewards:

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].