Director, Commercial Management, OEM

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is scaling rapidly and with that growth comes exciting challenges in how we evolve our Hardware Operations. This role will be accountable for our sourcing, negotiating, developing and managing our strategic supplier relationships.

About this roll* (Responsibilities)

• Own strategy and relationship development with multiple OEM & distribution partners, globally (printers, networking, handhelds, terminals, card readers, other critical Toast hardware)
• Partner closely with R&D & Product teams to define the OEM hardware roadmap and create sourcing strategies to enable favorable supply, cost, and support terms
• Develop OEM & distributor hardware sourcing strategies to deliver against business and engineering objectives to achieve sustainable relationships with strategic suppliers
• Analyze industry trends and evolving technology to proactively identify supply base opportunities to minimize risk, protect continuity of supply, optimize cost, and utilize industry developments that benefit Toast
• Help develop long-term OEM supply strategies and significantly influence Product roadmaps & decisions by working closely with suppliers, Toast hardware research & development teams, and operations as well as, finance, legal, and others
• Analyze and determine cost reduction opportunities by leveraging volumes, optimizing the supplier base and reducing total cost of ownership
• Make optimal trade-offs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles
• Leverage your expertise to build supplier relationships and architect agreements to support Toast’s growing product portfolio, internationally.
• Make responsible sourcing decisions that consider customer security, time to market, technology benefit, quality and cost

Do you have the right ingredients*?(Requirements)

• 8+ years of progressive experience in Supply Chain, Strategic Sourcing, Business Operations and/ or Operations management
• Previous experience in a HW manufacturing environment, HW OEM & Distribution
• Excellent negotiation and relationship management skills
• Strong analytical and critical thinking skills
• Superior written and oral communication and collaboration skills
• Excellent listening and comprehension skills.
• Must demonstrate attention to detail, grasp the big picture and be highly analytical.
• Ability to analyze technical, financial, and operational data
• Strong project management and planning skills
• Ability to manage multiple priorities
• Proven ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience with Managing Manufacturers & Distributors in computing space
• Packaging, Electronics and Mechanical sourcing experience
• Bachelor’s degree in engineering, science, business, or similar technical field

Our Spread* of Total Rewards:

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].