United States onlyTHUNDER | JOB DESCRIPTION
Salesforce Sr. Consultant - (Sales + Service Cloud)
Location: United States (Fully Remote)
Summary
Thunder’s Consultants lead the configuration of the solution, working in close partnership with the Solution Architect and client engagement team. Consultants also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.
Consultant candidates bring solid Salesforce consulting "chops," and working, hands-on knowledge of the various Salesforce clouds (with a majority of experience in Sales + Service Cloud) in order to optimize existing Salesforce applications and implement new ones. Thunder Consultants bring their depth and experience converting business processes into Salesforce-specific solutions.
Your "Day-to-Day" - Role + Responsibilities
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client’s business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Work collaboratively with team members to design solutions that meet business requirements, and to help ensure quality deliverables
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Own the overall quality of the entire build stage of Thunder implementations
- Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Lead daily UAT huddles with customers and own overall validation and QA
Required Qualifications
- 3-5+ years consulting experience within the Salesforce Partner ecosystem, primarily involved in Service Cloud
- Demonstrated track record of hands-on configuration
- Demonstrated project work with clients and end-users to gather, understand, and define business requirements
- Comfortable establishing credibility with key customer decision makers and influencers
- Comfortable working with and delegating work to offshore resources
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in problem-solving, data analysis and creating dashboards
- Required Salesforce Certifications: Administrator, Service Cloud, Sales Cloud
- Preferred Salesforce Certifications: Advanced Administrator, Experience Cloud Consultant, Field Service Lightning Consultant, Amazon Connect
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver:www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
