The Cigna GroupTG

Operations Manager - Remote, FL

The Cigna Group is a leading global health company focused on enhancing health services through innovative solutions and partnerships.

The Cigna Group

Employee count: 5000+

United States only

We are seeking an experienced and dynamic Operations Manager to lead our State of Florida team. This team is dedicated to managing plans offered to Florida state employees, including the Hospital Supplemental plan. The Operations Manager will work closely with an exclusive broker to handle eligibility, claims, and billing for the plan. The manager will need to utilize active management behaviors and various tools to lead the team to be efficient, productive, and offer a best-in-class service experience. If you are a dedicated professional with a passion for managing operations and delivering exceptional service, we encourage you to apply.

*** Must reside in the State of Florida ***

What you’ll do:

  • Manage and oversee the State of Florida team, ensuring efficient operations and high-quality service delivery

  • Collaborate with an exclusive broker to manage plan offerings and address any issues related to eligibility, claims, and billing

  • Maintain a strong client and customer focus, ensuring satisfaction and addressing any concerns promptly

  • Utilize strong numerical skills to analyze data and make informed decisions

  • Responsible for the ongoing development of staff, including providing feedback, coaching and performance reviews

  • Manage tasks and goals through Workday and OMD to ensure consistent development of staff

  • Travel and attend state benefit fairs to represent the company and provide information about the plans

Requirements:

  • High School Diploma or GED, Required, bachelor’s degree in accounting, preferred

  • Must reside in Florida, Required

  • 4 + years of experience managing people; motivating, coaching and developing, others, Managing Vision and Purpose, Dealing with Ambiguity, and Conflict Management required

  • 4 + years of sales experience, providing strong client and customer focus with insurance brokers, preferred

  • 4+ years of experience in a Billing/Receivables operation is preferred (i.e., understand the end-to-end billing cycle from invoice generation through collection and reconciliation of paid versus invoiced)

  • Insurance license is preferred; candidate must either be licensed already or willing to obtain the license (Life, Health, and Annuity license, often referred to as a 2-15 license), Required

  • Proficient with Microsoft Office Suite (Excel, Outlook, PowerPoint, Visio), Required

  • Ability to grasp and present complex financial, accounting, risk assessment and forecasting concepts

  • Drive for results, effective in dealing with ambiguity, succeeds in resolving conflict, and adjusts to team and organizational chemistry in a virtual setting

  • Solid communication skills, both written and verbal, to effectively work with and influence individuals at different levels

  • Ability to travel as needed, Required


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About The Cigna Group

Learn more about The Cigna Group and their company culture.

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The Cigna Group is a global health company dedicated to improving the health and vitality of those we serve. With a long-standing history that spans over 200 years, we have evolved to meet the changing needs of our clients, customers, and communities. Through our two key divisions, Cigna Healthcare and Evernorth Health Services, we offer a range of innovative healthcare solutions designed to enhance individual and community health.

Our commitment to enhancing health goes beyond traditional insurance offerings. We are continuously challenging ourselves to innovate and partner in ways that foster better health outcomes. This involves not only providing health insurance plans but also engaging in partnerships that promote access to care, address social determinants of health, and leverage technology to improve health engagement and outcomes. We believe that a healthier population contributes to stronger communities, and we strive to create systems that reflect this principle.

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The Cigna Group hiring Operations Manager - Remote, FL • Remote (Work from Home) | Himalayas