Associate Account Manager - myMatrixx - Remote

The MyMatrixx Workers' Compensation Associate Account Manager (AAM) will provide support to the Account team of their assigned clients, executing client-specific operational deliverables, identifying service trends, and supporting operational needs and issue resolution.

Requirements

• Manages day-to-day client requests
• Assists the Account Management team by providing client-facing support
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality
• Assists with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues and escalating issues when appropriate and drive recovery efforts
• Assists with both standard and non-standard reporting/analytics as needed
• Handles billing and rebates research
• Drives implementation and setup of products and programs
• Works on Ad-hoc Projects as needed
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty

Benefits

• Medical
• Vision
• Dental
• Well-being and Behavioral Health Programs
• 401(k)
• Company Paid Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays