Senior Bilingual P&C Advisor - People & Culture - HR Operations

Description

Are you interested in creating the future of work?

At TELUS, we’re looking for bright people who like to innovate every day. The P&C Operations team is passionate about providing team members with positive experiences, from the time they make the decision to join our team to post their departure. We want to be easy to do business with and we’re ready to innovate and elevate ourselves and our processes/tools to make that happen. Our focus on an enhanced team member experience is paramount. Our team has deep knowledge and experience and take great pride in their delivery of services to our customer – the TELUS team.

Here’s what we believe

• We are ONE team. Regardless of our role, as part of P&C Operations we are one team
• We are laser-focused on the team member experience - everything we do is tied to our business and our team members – our customers
• We challenge the status quo in a thoughtful way – and then we make it better
• We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things – how we lead and think, proactively solve problems, deliver, communicate, and more
• We offer competitive compensation including a 15% performance bonus

Here’s the impact you’ll make and what we’ll accomplish together!

You’re a stand-out team player who will drive our P&C Operations strategy forward. Your internally driven passion, strong payroll and HR expertise and exceptional collaboration abilities are strengths that will be critical in the delivery of our services. Your ability to see around corners and anticipate what’s to come, your proactive insights into our operational delivery and your leadership in the area of leaning out processes, process documentation and training will be critical to your success in this role. You’ll also team up with friendly, supportive internal partners, including P&C leadership and P&C business partner members, our key business stakeholders, and external stakeholders, such as government agencies and legal firms, to ensure we meet our commitments.

• Deliver exceptional team member experiences leveraging your payroll and HR knowledge to build excellence in design and support of our processes related to a team members lifecycle (hires, employment changes, departures, ad hoc changes, organization changes)
• Create positive customer service by providing outstanding customer service for 27,000 TELUS internal team members, stakeholders and external customers across Canada
• Bridge the gap between system and people by being the business process expert of the various HR tools we use providing ongoing coaching to our HR operational specialists
• Bring a mindset of innovation, continuous improvement and lifelong learning by challenging the status quo and implementing process improvements, all while elevating your knowledge along the way
• Protect and ensure integrity of our overall data through audits, automation, and a relentless focus on safeguarding our team member data

Qualifications

Here’s how

• Manage service related escalations from a variety of customers and stakeholders
• Ask why; be the advocate for our customers, the advisor to our partners, the pioneer for our team, and the ambassador for our business
• Enhance our use of the new SuccessFactors core HR, time and payroll (EC, ECT, ECP) technology to support our deliverables
• Ensure TELUS is compliant with both provincial and federal legislation and all collective agreement language
• Be accountable for the accuracy, limit in use and protection of team member data within your role
• Be part of a team that ensures all inputs and outputs of our payroll are compliant with TELUS, legislated or negotiated requirements
• Provide guidance and education to the P&C Operations team members related to escalated issues through problem recognition, research, and analysis
• Build strong relationships across Canada within the P&C community and represent P&C Operations at various meetings

What you bring

• Curious mind, an appetite to learn different things, and a knack of spotting new opportunities
• Strong HR systems experience supporting team member lifecycle (hire, change, departure,ad hoc changes, organization management) processes
• Certified Human Resources Professional (CHRP) designation, an asset
• Solid communicator and excellent collaborator who can influence and build strong business partner relationships
• Ability to manage changing priorities / tight deadlines effectively with extreme attention to detail, in a very fast-paced and high volume environment
• Ability to navigate ambiguity, overcome confusion, and simplify complex situations
• Pro at using the different functions of Google, Excel and SuccessFactors Core HR, Payroll and Time modules (EC, ECP and ECT)
• Strong interpersonal skills with the ability to interact across and at all levels of the organization
• Coaching and informal leadership experience
• Creative problem solving skills and flexibility to adapt in diverse situations
• Minimum 5-9 years of HR administrative, operational and process experience supporting a diverse group of large/complex customers including management professionals and team members covered under different collective agreements in both federal and provincial jurisdictions
• Valued for 7+ years of payroll and compliance, continuous education and experience, in both federal and provincial environments, preferably within large corporate organizations
• Bilingual in English and French, both written & oral, required