TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As a Vice President, Client Services, you will be responsible for managing and nurturing strategic client relationships to ensure the delivery of exceptional BPO services.
Requirements
- Proven experience in a senior client services role within the BPO industry or consulting organizations
- Experience leading large scale global contact center operations in a mixed outsourced and in-house environment
- Strong understanding of transportation or related industries
- Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces
- Exceptional leadership and communication skills
- Strong experience and understanding of workforce management, business intelligence and financials
- Strategic thinking and problem-solving abilities
- Demonstrated success in client retention and growth
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards
- Wellness
- HR
- Diversity
