Vice President Client Services

Education:

Bachelor's degree in business administration, healthcare management, or a related field

Experience:

15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred

Mandatory Skills:

• Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.

• Demonstrated success in leading and developing high-performing teams across multiple regions.

• Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.

• Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.

• Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.

• Proficiency in CRM software and other relevant tools.

• In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.

Roles & Responsibilities:

• Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.

• Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.

• Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.

• Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.

• Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.

• Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.

• Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.

• Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.

• Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.

• Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.

• Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.

• Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.

• Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.

• Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.

Sagility Offers Competitive Benefits Including:

• Medical

• Dental

• Vision

• Life Insurance

• Short-Term and Long-Term Disability

• Flexible Spending Account

• Life Assistance Program

• 401K with employer contribution

• PTO and Sick Time

• Tuition Reimbursement

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability