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Sword HealthSH

Member Operations and Investigations Specialist

Each year, 2 billion people across the world are limited by physical pain.

Sword Health

Employee count: 501-1000

Salary: 55k-86k USD

United States only

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Sword Health is building AI to heal billions and unlock humanity's full potential. As a Member Operations and Investigations Specialist, you will own two core functions: investigating and resolving platform bugs and escalations, and driving the operational systems that enable our AI and human Care Coordinators to deliver exceptional member support at scale.

Requirements

  • 2–4 years of experience in operations, customer support, trust & safety, technical support, or a related function
  • Investigative mindset
  • Strong written communication
  • Process ownership
  • Comfort with ambiguity and change
  • Cross-functional collaboration
  • Proficiency with Jira and Notion
  • High ownership and follow-through

Benefits

  • Comprehensive health, dental and vision insurance
  • Life and AD&D Insurance
  • Financial advisory services
  • Supplemental Insurance Benefits
  • Health Savings Account
  • Equity shares
  • Discretionary PTO plan
  • Parental leave
  • 401(k)
  • Flexible working hours
  • Remote-first company
  • Paid company holidays
  • Free digital therapist for you and your family

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 55k-86k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Sword Health

Learn more about Sword Health and their company culture.

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Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

Employee benefits

Learn about the employee benefits and perks provided at Sword Health.

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Retirement benefits

401(k) to help you invest in your future.

Equity benefits

Equity shares, so you are rewarded for your best work.

Healthcare benefits

Comprehensive health, dental and vision insurance for employees.

Paid parental leave

Paid family leave for all parents to support you and your family.

View Sword Health's employee benefits
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Sword Health

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