United States onlyFunction is seeking a VIP Member Success Associate to deliver a white-glove experience to high-impact members. The ideal candidate has 3-5 years of experience in client-facing and operations-heavy roles, with strong communication and organizational skills. They will work closely with internal teams to provide a world-class experience and ensure no stone is left unturned. The role requires flexibility and adaptability, with a willingness to work on demand and respond quickly to changing priorities.
Requirements
- 3-5 years of experience in an in-person client-facing capacity and an operations-heavy role
- Proven experience working with high-profile or high-touch individuals and managing multi-stakeholder communications
- Strong written and verbal communication skills, especially in live support, phone calls and complex email threads
- Highly organized with excellent judgment, discretion, and attention to detail
- Experience handling logistics coordination, such as scheduling and external vendor relationships
- Comfortable working in environments where systems are evolving and processes may still be manual
- Experience using tools like Google Workspace, Slack, and spreadsheets to stay organized and move quickly
- Experience coordinating with executive assistants, talent teams, or senior stakeholders in high-touch environments
Benefits
- Competitive salary and benefits package
- Flexible working hours
- Dynamic work environment where creativity and innovation are encouraged
CA and US only