We are seeking a Customer Reliability Engineer to help ensure reliability, performance, and customer satisfaction for our largest and most strategically important customers. The role involves working closely with customers to detect issues, work on escalations, and lead innovation in the platform.
Requirements
- 6+ years of relevant work experience in Database Engineering, Infrastructure Engineering, Solution Architecture or similar
- Strong background with relational database management systems such as PostgreSQL or MySQL
- Background in web application development, with familiarity in Python, Typescript and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js
- Very strong communication skills, particularly of technical concepts
- Clear, concise communication that is regular, tone-aware (i.e. technical for technical audiences) and thorough
- Previous experience working cross-teams
- Previous experience leading customer-facing engagements to deliver meaningful technical and business value
Benefits
- Fully Remote
- ESOP (equity ownership)
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
