United States onlyPosition: Operation’s Associate
Department: Operations
EEO Code: 4-1
Exempt/Non-Exempt: Exempt
Date Revised: September 30th, 2015
The following is not intended to represent an all-inclusive list of job responsibilities, but to outline the ESSENTIAL FUNCTIONS of the position.
General Description:
Assists Onsite Regional Manager and Supervisors with daily operations of the region with a specific focus on account coverage
Essential Functions:
- Provides account coverage within the region to ensure uninterrupted customer service.
- Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
- Responsible for trouble-shooting and maintaining Stryker Endoscopy equipment.
- Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
- Effectively builds and maintains relationships and trust in both new and existing accounts
- Supports Regional Manager and Supervisor with daily operations, planning, and administration
- Supports regional projects and continuous improvement initiatives
- Supports quality and lean initiatives by observing best practice utilization and communicating to RQA and Supervisor
- Supports onboarding and training of new specialists
- Supports the implementation of new customer accounts
- Communicates injuries, reportable occurrences and performance related feedback
- Provides Onsite Regional Manager and Supervisor with information from team leaders / specialists with essential material for reviews, corrective actions and other administrative duties regarding specialists.
- Adheres to all policies and procedures put forth in the sales code of conduct.
QUALIFICATIONS:
- College Degree Preferred
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques.
- Must have proven competency in on the job training
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
- Up to 80% overnight Travel Required
- Must be able to review printed materials.
- Must be able to communicate with large groups of people.
- Must be able to communicate telephonically.
- Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to generate and explain detailed forecasts, guidelines and procedures.
- Must be able to analyze and resolve non-routine product issues using independent judgment.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Excellent analytical skills.
- Excellent interpersonal skills.
- Excellent equipment problem-solving skills.
- Excellent organizational skills.
- Excellent Leadership skills
- Demonstrates professional work ethic and attitude at all times.
Respects patient confidentiality.
- $74,100 - $108,600 USD Annual
