Senior Product Director

ABOUT THE ROLE

Stitch Fix is transforming the way people find what they love. Our technology teams have created unique, innovative software for customers, merchandising, styling, warehouse systems, and inventory management. We leverage customer data and user research to personalize our service and make smart bets. The result is a powerful offering to our customers and a successful business serving millions of men, women, and kids.

We're looking for a strategic Sr. Director of Product for our Client Support and Styling organization. We are proud to be #1 in Ecommerce Customer Service (Forbes). This person will lead the teams that will conceptualize, design and build innovative experiences that engage and inspire Stitch Fix clients and support our internal stylist and agent teams. The Client Support and Styling teams help customers discover their style and respond to requests or needs. They provide a personalized shopping experience optimized to help clients make decisions about buying clothes they will love. This high-impact role is responsible for building the differentiated experiences, tools, and platforms that empower our Styling and Client Support teams to deliver next generation delightful experiences to our clients. From ideation to strategic execution, this Sr. Director will play a critical leadership role in defining the future of the Stitch Fix client shopping experience.

Reporting to our VP of Engineering and serving as a key leader for the Technology and Product organization, this Sr. Director will bring expertise in conceptualizing new product experiences that solve real customer, stylist, and agent problems and working across teams to bring these experiences to life. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to hear from you!

YOU’RE EXCITED ABOUT THE OPPORTUNITY BECAUSE YOU WILL…

• Lead and mentor a team of Product Managers across client support, styling and account protection creating an environment of teamwork, trust, and mutual success
• Define the product strategy and roadmap for client - stylist engagement on our eComm and mobile experiences, including introducing rich video and community content to enhance our daily active experience
• Define and manage the end-to-end styling experience (stylist tools and capabilities), across domains and across the Fix and Freestyle experiences, helping to present a personalized assortment to clients in an engaging way.
• Ideate, define, manage, and execute on the product strategy for client support and account protection (agent tooling, payments, tax and fraud) elevating Stitch Fix to be the best client support organization.
• Be an evangelist for the Stitch Fix client, both internally and externally
• Navigate diverse stakeholder groups, forming and sustaining trusted relationships and acting as a key connector bringing together multiple perspectives
• Lead regular and robust product and technical design discussions with your team, across partner teams, and ensure that we’re building the right experiences that drive loyalty for our clients
• Influence leaders and teams to effect change across the technology organization

WE ARE EXCITED ABOUT YOU BECAUSE YOU BRING…

• 10+ years experience using customer or e-commerce analytics to improve the customer experience and achieve business goals
• 10+ years demonstrating the ability to work across product, merchandising, marketing and engineering teams, and at least 5 years of people leadership experience
• Experience leading conversion optimization teams in a B2C or B2B environment to increase customer acquisition and retention
• Demonstrated ability to lead conversion optimization strategies access different customer cohorts
• Excellent communication and storytelling skills that you use to craft compelling narratives and presentations to bring others along to the vision
• Sound business judgment with the ability to easily communicate a business case for a new opportunity
• A strong sense of ownership, willing to roll up your sleeves and drive end to end product development for innovative customer experiences
• Ruthless prioritization in the face of competing priorities and a bias for action
• Success in delivering results in a complex, fast paced environment

Exceptional interpersonal and communication skills. Must be able to explain technical concepts and analysis implications clearly to a wide and senior audience, and be able to translate business objectives into actionable analysis.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

About Stitch Fix

We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.

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