Director, People Shared Services

About the Role

The People Shared Services team supports the strategies and success of our People & Culture (P&C) organization in inspiring our 4,000+ Stitch Fix employees to be their best selves and do their best work. Stitch Fix is seeking a strategic, business-minded leader to join our team as a Director of P&C People Operations. The areas of focus for the P&C People Operations team include:

• Leading a team of bright, experienced people operations professionals
• Partnering with the P&C LT to lead new P&C priorities that do not easily fit with any one P&C team, particularly projects that require external benchmarking, research, and data analysis
• Creating new processes, tools, and ways of working that enable efficiency and alignment in our cross-P&C ways of working, especially on complex and cross-functional projects
• Driving the overall effectiveness of P&C through proactive business processes and new initiative launches
• Lead and develop the People Analytics strategy for the company

This role will be remote and will initially report directly into the Chief People Officer. This leader will also work closely with our leaders across multiple P&C teams including Business Partners, Recruiting, and Growth & Development.

You're excited about this opportunity because you will…

• Bring thought leadership, tailored insights, and strategic perspective to help shape the strategy and priorities of the P&C function
• Partner closely across the People & Culture team and broader company to assess existing People programs, processes, and practices, identify gaps and opportunities for significant impact and improvement
• Help design, incubate and launch targeted new people operations programs and initiatives to enhance our employees’ experience, growth, and impact
• Lead our People Science & Analytics Manager to drive the strategy for how P&C can effectively use people analytics across our programs
• Create tools, processes, and ways of working that empower other P&C leaders and team members to make their programs and initiatives more successful and connected
• Assess our current technology platforms and tools and new potential vendors against our organizational needs and a medium-term view of the strategic/financial tradeoffs
• Perform ‘competitive intelligence’ in researching and staying current with best practices, innovations and trends in people practices among peer companies and in our industry

We’re excited about you because…

• You are able to fly at 30,000 feet in understanding our broad and long-term People & Culture strategies, shaping our 2-3 year priorities, and dive down to ‘sea level’ to translate them into near-term projects and priorities that help us make rapid and significant progress
• You are a focused, organized, and results-driven individual with the discipline and gravitas to drive a diverse set of cross-functional partners towards a set of defined goals
• Your tremendous emotional intelligence, empathy and great judgment make you a trusted partner to cross-functional colleagues across the business and P&C team
• Your deep sense of personal responsibility, combined with your strong attention to detail and organization, means you never drop any of the many things you are juggling
• You are naturally curious about people and love learning from different backgrounds, working styles, and perspectives and adapting your own approach to be successful
• You always question the status quo and others’ “playbooks,” as you look for opportunities to innovate and break convention where you think we can do better
• You meet obstacles with a positive tone, an eye for solutions and an energy for springing into action. You roll up your sleeves and do whatever needs to be done
• You thrive in situations with a lot of ambiguity and change, balancing the need to be nimble and responsive in the short-term with driving longer-term progress
• You are an exceptional communicator in both written and verbal interactions; clear, concise, and able to effectively distill the ‘so what’ for different audiences
• Above all else, you are bright, kind and motivated by challenge

THE PERSPECTIVE AND EXPERIENCE YOU BRING INCLUDES:

• 7+ years of relevant professional experience, with a mix of consulting experience in management strategy or human capital, commensurate ‘in-house’ experience at a large, complex organization, and/or people analytics
• Experience designing, building, driving, and operationalizing high-impact and scalable People programs and initiatives for diverse and complex organizations
• Exceptional project management experience, making you adept at breaking down large-scale, complex problems into clear, ambitious, and manageable milestones
• Professional experience with business analytics (i.e. using Microsoft Excel with large datasets) and communicating insights through memo and Powerpoint
• Success in coaching organizational leaders at the Director level
• (Bonus) Significant experience using People Analytics at a large, complex company to inform People programs
• (Bonus) Previous experience in technology or retail/e-commerce sectors

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

About Stitch Fix

We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US and UK. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future.

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