Global Billing Operation - Manager

Background:

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.

Basic Purpose of Job:

The Client Set-up SME provides subject matter knowledge and issues and escalation management in the assigned area of client billing and invoice creation. The candidate develops a thorough understanding of State Street’s business practices to effectively perform independent, complex platform configuration, data collection and analysis. Client/Fee schedule is very the most important function of GBO and have the direct impact on down stream process hence the role need eye for detail. Reporting to the Finance CoE Manager, the officer will be assigned to the Billing COE, working remotely alongside in-market team members to close a multitude of activities associated with client invoice generation and analytics of the assigned business units (BU).

In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.

Responsibilities:-

Business As Usual (BAU) Activities:

• General responsibility for all operational Client Setup activities

• End-to-end responsibility for a major group of the billing process: Setup team activities

• Oversee and manage the Global Billing Setup team to achieve global consistency and effectiveness in controls; accurate, quality work; and transparency into activities and results. Maintain a robust control environment: process controls, process oversight and process governance responsibility

• Develop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines

• Manage resources to assist with ad-hoc projects

• Measure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with management

• May serve as a subject matter expert on particular billing related issues

• Coaches the team and gathers feedback for performance appraisals

Process Re-Engineering, Standardization, and Automation:

• Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicing

• Responsible for ongoing process improvements

Expectations:

• Bachelor’s/Master’s Degree in Finance, CPA Qualified with an experience minimum of 08 to 12 years working with invoices in a global billing function at a large financial services institution.

• Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.

• Experience of building and maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controls.

• Demonstrated leadership in improving/building-out the invoice function for multiple geographies and business areas

• Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions

Skills required:

• Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)

• Knowledge of billing systems

• Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes

• First level management expertise required

• Independent decision-making capabilities, demonstrated thought leadership

• Pride of ownership with the ability to deliver high quality results timely

• Self-motivated, self-assured, and self-managed

• Strong analytical and ability to analyze and summarize complex financial transactions

• Strong attention to details

• Problem solving skill

• Highly organized with ability to multi-task and work under high pressure deadlines

• Team Management

• Must be able to work in a fast paced environment

• Other Skills required:

  Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)

  Knowledge of billing systems

  Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes

  Independent decision-making capabilities, demonstrated thought leadership

  Pride of ownership with the ability to deliver high quality results timely

  Self-motivated, self-assured, and self-managed

  Strong analytical and ability to analyze and summarize complex financial transactions

  Strong attention to details

  Problem solving skill

  Highly organized with ability to multi-task and work under high pressure deadlines

  Must be able to work in a fast paced environment