L3 Systems Engineer

Job Title: L3 Systems Engineer

About the Client: a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way for Intelinet to provide customers with a total value-based solution for the server-less office. Intelinet was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers.

Overview: You'll manage tickets, assist escalations, handle deployments, and support Windows-based networks and cloud solutions. Strong troubleshooting skills, technical expertise, and excellent communication are required. CompTIA, Microsoft, or Cisco certifications are a plus, and a willingness to keep learning is a must. We value self-motivated professionals with integrity and top-notch customer service.

Responsibilities:

• Maintain Intelinet Ticketing & Project Systems:

  • Manage and triage support tickets

  • Assist with escalations from Tier 1 & 2 engineers

• Manage project deployments and configurations

• Spearhead new client onboardings

• Provide support for customer networks

• Maintain complete technical documentation

• Automate tasks and monitor their effectiveness

• Design, deploy, and configure networks (LAN, WLAN, WAN, VPN)

• Install and configure networking hardware, routers, switches, wireless, and firewalls

• Design firewall configurations (NAT, PNAT, ACL, Content & Application Policies)

• Design wireless configurations using SSID & authentication methods (LDAP, RADIUS)

• Configure VLANs and network segregation

• Monitor network performance and integrity; conduct regular network performance tests

• Suggest improvements to network performance, capacity, and scalability

• Create and implement network security measures

• Server and cloud management:

  • Design, build, maintain, and manage Server 2016+

  • Deploy physical and virtual server infrastructure

  • Manage Hyper-V, VMware, Failover Clusters, and HA environments

  • Administer Active Directory, DNS, DHCP, Print, File services

  • Design and administer Disaster Recovery Solutions and Infrastructure

  • Administer Azure, Entra ID, Exchange Online, SharePoint, OneDrive, Teams

• Security management:

  • Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)

  • Detect and clean viruses and malware

  • Oversee and test security measures, including access authentication and disaster recovery

• Workstation management:

  • Design, build, maintain, and manage Windows 10/11 devices

  • Manage local, Active Directory, and Entra ID joined devices

  • Handle profiles, migrations, and application troubleshooting

  • Install and configure modern software

Qualifications:

Knowledge, Skills and Certifications

• 3+ years of experience

• Experience working in customer environments

• Excellent customer relationship skills

• Thrives in a team environment

• Exhibits strong interpersonal and communication skills

• Multitasks in a fast-paced environment

• Sharp troubleshooting skills

• Ability to work independently

• Organizational and mentoring skills

• Mentor team members on technical issues

• Use of remote access tools such as LogMeIn and Screen Connect is a plus

• Automate tasks and monitor their effectiveness

• Proficient in Microsoft Office applications

• Willingness to learn ConnectWise PSA

• Maintain complete technical documentation

Networking:

• Solid background in network administration and architecture

• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)

• Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)

• Design and deploy functional networks (LAN, WLAN, WAN, VPN)

• Install and configure networking hardware

• Configure routers, switches, wireless, and firewalls

• Design firewall configurations including NAT, PNAT, ACL, Content & Application Policies
• Design wireless configurations using SSID & authentication methods like LDAP, RADIUS

• Configure VLANs and network segregation

• Suggest improvements to network performance, capacity, and scalability

• Experience with network diagnostic, monitoring, and analysis tools

• Monitor network performance and integrity

• Conduct regular network performance tests

• Create and implement network security measures

Servers, Cloud, & Security:

• Server 2016+ design, build, maintenance, and management

• Ability to create and deploy physical and virtual server infrastructure

• Manage Lights Out Management and Lifecycle Management using iDrac or other methods

• Support Hyper-V, VMware, Failover Clusters, and HA environments

• Administrate Active Directory and other primary server roles (DNS, DHCP, Print, File)

• Design and administer Disaster Recovery Solutions and Infrastructure

• Administrate Azure and Entra ID

• Administrate Exchange Online, SharePoint, OneDrive, Teams

• Implement security authentication methods (MFA, TOTP, SSO, Conditional Access, Zero Trust)
• Strong understanding of virus and malware detection and cleaning techniques
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)

Workstations:

• Windows 10/11 design, build, maintenance, and management

• Local, Active Directory, & Entra ID joined devices

• Manage profiles, migrations, and application troubleshooting

• Install and configure modern software

Schedule: Night Shift (CST)

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!