L3 Systems Administrator

Roles & Responsibilities:

• Perform remote and on-site tech support of hardware, software and network issues for various clients
• Design and implement network and server solutions to fulfill clients' business requirements
• Proactively monitor ticketing system to ensure timely resolution of client tech support issues
• Keep customers informed of incident progress, notify them of upcoming changes or outages
• Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
• Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
• Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
• Assist technical support team members with any issues needing help or escalation
• Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
• Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
• Assist the project management team with creating IT proposals and plans
• Professionally document all work performed and submit accurate timesheets
• Leverage front-line client experience to identify sales opportunities
• Work with sales to create proposals for clients for new equipment or services
• Perform additional duties as directed by management in relation to your area of expertise

Technical Skills:

• Experience managing, configuring and deploying the following:
• Microsoft Windows Server 2016+
• Microsoft SQL Server 2016+
• Microsoft Hyper-V 2008+
• Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune Microsoft Azure
• VMware vSphere 7.0+
• Cisco, Palo Alto, and Juniper switches, routers, and firewalls
• Network monitoring systems (SNMP, syslog, NetFlow)
• Backup software including Veeam and Datto
• RAID including various RAID controllers and general RAID knowledge
• SAN and NAS devices including iSCSI and NFS configuration
• VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.

Preferred Skills:

• Our ideal candidate may have experience with:
• ConnectWise, Microsoft 365 Purview, Dynamics, Power Automate, and Fabric
• Routing, VLAN, and VPN technologies
• Automation and scripting, preferably in PowerShell
• Linux server administration

Qualifications:

• University or college degree in IT or related field is preferred
• 10+ years experience working in IT Industry
• 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
• Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam
• Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
• Ability to multi-task with multiple clients under tight deadlines
• Ability to conduct research into a wide range of computing issues is required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Possess and demonstrate excellent verbal and written communication skills
• Possess and demonstrate excellent interpersonal skills is a must as this is a customer- facing role
• Proven technical, analytical and problem-solving skills
• Highly self-motivated and directed with a passion for technology and IT

About 1840 & Company