Customer Care Agent

Job Title: Customer Care Agent (Remote)

About the Client: Is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.

Overview: The Customer Care Agent is responsible for managing service requests, coordinating with vendors and technicians, and ensuring timely updates and resolution of customer issues. This role involves handling a high volume of calls and service tickets, accurately processing invoices, and maintaining strong communication with customers while delivering efficient and high-quality support.

Responsibilities:

• Receive service request for customers via phone and email using multiple software platforms
• Monitor aging service calls, and provide timely updates to customer and vendors
• Accurately invoice service calls with all required data
• Work with 3rd party vendors and technicians to provide world class service to our customer base
• Handle 25+ incoming and 20+ outgoing calls per day
• Handle 40+ Service tickets per day
• Invoice 10+ aged calls a day
• Complete all assigned account/ region service call updates daily

Qualifications:

• Positive, professional attitude and a team player
• Oral and Written Communication Skills
• Customer Service Skills
• Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology

Schedule: Graveyard TBA

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!