Customer Experience Associate - WFH

Are you ready to take your career in a new direction—one that combines personal development, financial opportunity, and meaningful impact?
We’re looking for driven, goal-oriented individuals who are eager to grow, lead, and make a difference in the lives of others. Whether you’re looking to start fresh or take the next step in your professional journey, this role provides the training, support, and structure to help you succeed.

At our organization, we specialize in serving union members, veterans, educators, first responders, and other essential professionals across North America. We proudly partner with over 44,000 unions and associations, ensuring that working families have access to the supplemental benefits they deserve.

What You’ll Do

In this position, you’ll play a key role in helping families protect what matters most. Your responsibilities will include:

• Scheduling and conducting virtual or in-person appointments with members who have requested benefit consultations

• Explaining available coverage options and guiding families toward the plans that best meet their needs

• Building trust-based relationships through clear communication and consistent follow-up

• Maintaining accurate records and completing all necessary documentation

• Participating in ongoing professional and leadership development programs

• Collaborating with a supportive team that values integrity, growth, and results

This is not just a job—it’s an opportunity to develop valuable skills in communication, leadership, and business management that can accelerate your long-term career success.

Qualifications

We’re looking for individuals who are motivated to learn, grow, and lead. Ideal candidates possess:

• Excellent communication and interpersonal skills

• Basic computer proficiency and comfort using digital tools

• Strong work ethic and a self-driven attitude

• Solid organizational and time management abilities

• A professional, service-minded approach

• The ability to pass a background check

Experience in customer service, sales, or leadership is an asset but not required—we provide full, hands-on training for every new team member.

What We Offer

We believe in rewarding hard work, dedication, and ambition. Our team members enjoy:

• Comprehensive training – no prior experience needed; we’ll teach you everything you need to know

• Full-time hours with flexible scheduling – enjoy a healthy work-life balance

• Rapid advancement opportunities – performance-based promotions and leadership tracks

• Supportive team culture – mentorship from experienced leaders who want to see you succeed

• Professional development – access to workshops, leadership events, and growth programs

If you’re ready to take control of your career, develop new skills, and make a meaningful impact, this could be the perfect opportunity for you. Join a team that values growth, freedom, and purpose—and start building a future you can be proud of.