Customer Service + Clerk - 16862704209

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Customer Service + Clerk

Work Hours: Monday to Friday 9am-5pm Eastern Standard Time (9pm-5am PHT)

Salary Range: $900-$1,100 (Depending on the interview result and client’s approval)

About the Company:

It is a family owned and operated business with almost 150 years of history providing high quality products to the hat industry.

Responsibilities:

Customer Service Responsibilities:

• Handle calls, emails, and text messages from retailer customers and store owners across the US.
• Address customer complaints and provide information about products/services.
• Offer timely updates, solutions, and connect customers with their sales representatives.
• Communicate with credit for return requests and payment-related issues.

Interdepartmental Collaboration:

• Work closely with internal departments to obtain answers to customer inquiries (orders, billing, shipping).
• Collaborate with other departments to resolve customer issues effectively.

Customer Interaction and Communication:

• Prioritize excellent communication with customers, making them feel valued.
• Enforce company terms and policies while addressing customer concerns and questions.

[As needed] Accounts Payable Responsibilities:

• Input invoices into the software system for payment processing.
• Manage vendor accounts, ensuring accurate and up-to-date information.
• Post paid invoices and reconcile payments in vendor accounts.
• Collaborate with internal departments for vendor-related inquiries.

Organizational Skills and Record Keeping:

• Demonstrate strong organizational skills and maintain accurate record-keeping.
• Follow up and follow through on tasks related to AP and customer service responsibilities.

Continuous Improvement:

• Continuously enhance knowledge of products and services offered by the organization.
• Strive for improvement in all aspects of the Accounts Payable and Customer Service roles.

Requirements

• Must have at least 2 years of relevant experience in the role
• Excellent verbal and written communication skills in English (fluent)
• Tools required: Outlook, Ring Central, Microsoft Excel, Google Suite, MAS 90 / Sage 100 (not required but a plus)
• Ability to multitask
• Must be well organized and a self-starter
• Detail oriented, professional attitude, reliable
• Ability to interact with employees and vendors in a professional manner