Customer Operations eOrdering Analyst

Job Description:

Customer Operations Analyst

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Operations Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

How you will make an impact

• Esker subject matter expert to ensures accuracy, consistency, and integrity of critical data across various systems and platforms, understanding upstream and downstream implications of system and process
• Enter, verify, and update customer data into various systems to ensure consistency and accuracy during the ERP deployment process.
• Maintain and monitor customer data across multiple systems and platforms, or any relevant databases.
• Support data migration efforts by validating data integrity, performing routine quality checks, and identifying discrepancies or errors in customer teaching records.
• Collaborate with the IT team to troubleshoot and resolve issues related to ePop
• Execute Training and Testing of ePop functionality for new deployments of the Esker Solution.

• Support ePop order processing for all Solventum Instances working closely with analysts on issue resolution.
• Coordinate efforts of Customer Service, Customer Onboarding and IT to provide the ePop solution to customers.
• Prepare Customers for the ePop order experience as well as country deployments for change over to new support systems.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or Advanced College student in Business or related field.
• Strong Written and Verbal Communication in English and Spanish is a must.

AND

In addition to the above requirements, the following are also required:

Technical Skills:

• Proficiency in Microsoft Office apps, especially Excel.
• Basic eOrder experience - specifically ePop or EDI
• Basic understanding of data management systems such as CRM Salsforce, SAP, MS Dynamics, power BI.

Soft Skills:

• Strong attention to detail and accuracy.
• Good communication skills to collaborate with cross-functional teams.
• Analytical thinking and problem-solving skills.

Additional qualifications that could help you succeed even further in this role include:

• Healthcare background is a plus.
• Customer Operations background is a plus

Work location: Hybrid, Belen Heredia

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.