United States onlySOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Deal Operations Manager to join our team. The Deal Operations Manager will be responsible for overseeing all aspects of the renewal process, ensuring timely and accurate renewals, and maximizing revenue retention. The ideal candidate will have a strong background in operations management, excellent communication skills, and a proven track record of success in managing renewal processes in a software company. The Deal Operations team is at the forefront of driving revenue growth and ensuring the success of our sales efforts. This department is responsible for managing the end-to-end deal lifecycle, from opportunity identification to contract negotiation and execution. By collaborating closely with sales, finance, legal, and other cross-functional teams, Deal Operations plays a pivotal role in optimizing deal structures, maximizing profitability, and accelerating deal velocity.
Who We Are
SOCi is one of the fastest-growing technology companies in the United States, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here!
How You’ll Make an Impact
- Develop and implement strategies to optimize the renewal process and improve renewal rates.
- Establish and monitor key performance indicators (KPIs) to track renewal performance and drive continuous improvement.
- Analyze renewal data to identify trends, patterns, and opportunities for process improvement.
- Ensure compliance with company policies, procedures, and contractual obligations throughout the renewal process.
- Serve as the primary point of contact for escalations and resolution of customer issues related to renewals.
- Manage the end-to-end renewals process, including contract negotiations, pricing, and terms review, to ensure timely and successful renewals.
- Collaborate with sales, customer success, and finance teams to develop renewal strategies and identify opportunities for revenue growth, forecast renewals, identify risks, and develop mitigation plans.
- Analyze customer usage data, contract terms, and renewal history to identify upsell and cross-sell opportunities.
What You’ll Need to be Successful
- Remote Opportunity: Ability to work 100% remotely
- Must Have:
- Minimum of 5 years of experience in Deal Operations, Renewal Management, or a similar role in the software industry
- Proven experience in negotiating contracts, pricing, and terms to drive revenue growth and customer success
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Experience with CRM systems (e.g., Salesforce) and knowledge of CPQ tools (e.g. DealHub CPQ)
- Demonstrated ability to work independently and collaboratively in a cross-functional team environment
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Education: Bachelor's degree in business administration, finance, or a related field
What SOCi Provides to You
- Comprehensive Benefits Package (non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment
- Flexible paid time off (non-contract roles only)
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
What’s Important at SOCi
Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit MeetSOCi.com for more information.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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