Payments Risk Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About your role...

SiteMinder Pay is our embedded payment product that enables our customers to seamlessly process and manage payments without needing to leave the platform. It is a key driver in our transactional revenue growth and continues to scale towards aggressive growth targets.

The Manager, Payments Risk will join the Strategic Operations team and lead our payment risk and fraud management initiatives. In this role, you will be responsible for protecting our platform and users from payment fraud while ensuring a smooth experience for legitimate transactions.

Working closely with our Security team, you'll become an expert in our hotel customers and their end users, gaining insights into behaviors that indicate potential fraudulent and abusive activity impacting our platform. You will balance a positive payment experience for our customers with the overall goal of minimising fraudulent activities. The ideal candidate will combine analytical skills with a deep understanding of payment systems and fraud prevention.

What you’ll do…

• Own and drive the payment risk management strategy across our platform

• Design, implement, and continuously optimize fraud rules and detection systems to minimize payment fraud globally

• Monitor and analyze dispute rates and transaction patterns to proactively identify high-risk users and potential fraud threats

• Protect legitimate users by implementing measures to prevent and respond to fraud attacks

• Collaborate with the security team to develop and implement product guardrails that prevent fraud and minimize financial losses

• Create and maintain dashboards to track key risk metrics and fraud indicators

• Develop and document risk management processes and procedures

• Stay current with emerging fraud trends and adapt strategies accordingly

• Partner with key stakeholder teams including Product, Engineering, and Customer Support to drive risk management solutions

What you have…

• Experience in risk and fraud management, strategy, operations or analytics with demonstrated skills in quantitative fields

• Strong understanding of payment systems, fraud patterns, and risk management principles

• Experience with fraud detection tools and rule-based systems

• Strong data analysis skills and experience with SQL

• Understanding of payment processing systems and common fraud vectors

• Experience with chargeback management and dispute resolution

• Strong analytical and communication skills - comfortable both interrogating datasets for insights, as well as communicating these effectively to effect change

• Pragmatic, can-do approach to solving problems - comfortable working with unfamiliar concepts, identifying levers that can move the outcome, and working cross-functionally to develop solutions

• Proven ability to collaborate with a diverse, cross-functional stakeholder group and influence outcomes at all levels

• Excels in a fast-paced, high-growth environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information

• Curious, combined with ambition and enthusiasm to seek and test opportunities to build value

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.