Expert Partner Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the The Expert Partner Manager...

The Expert Partner Manager. USA and Canada will play an integral role in driving the amplification of the SiteMinder brand through Expert partners and industry leaders in North American markets. This role is also responsible for driving new customer growth through these partners by leveraging the SiteMinder Partner Program, delivering exceptional account management and seeking out new opportunities.

What you have...

• Account management and/or partner management experience.

• Clear understanding of hotel software and technology applicable to the hospitality industry, or SaaS businesses.

• Experience creating, maintaining, and enhancing relationships in the USA and Canadian regions.

• The ability to work autonomously and is highly driven to drive results.

• Outstanding spoken and written communication skills in English.

• GTM experience, bringing sales and marketing together for the better of the business.

What you will do...

• Drive the recruitment of the right new Experts to the program. This will require using entrepreneurial hustle, active industry networking and researching, as well as working closely with internal SiteMinder teams that have pre-existing relationships.

• Drive new business growth by managing the Expert Partner relationship during their full lifecycle with SiteMinder: from program sign up, education, training and enablement and supporting their ongoing success within the program.

• Through coaching, mentoring and educating, work with partners to grow them from base-level to Preferred tier, based on the Partner’s performance.

• Work effectively with all internal systems, notably the CRM to ensure clean, concise and reportable data on Partners and the leads/customers that they bring in.

• Work in a highly collaborative fashion with sales, growth, partnerships, customer support, and onboarding teams.

• Be an evangelist of the SiteMinder Partner Program and support the internal training of sales reps in the North American markets.

• Create and execute mutually beneficial plans for all USA and Canadian partners.

• Work closely with the US and Canada team to support the growth of expert and rep relationships in market as this is a defining factor in seeing success at scale.

Specific projects for this role include:

• Sales & product training: Educate partners on how to push in the presale phase. This can be anything from top tips, tactics, experience examples etc. Create broad session content on sales training as well as how you drive success for SiteMinder. This involves creating a framework, content and slides with team support.

• Partner account management: Account manage key US and Canada region partners, supporting them from referrals to product education and training.

• Partner recruitment: Find and source new partners suitable for the program.

• New business: Build pipeline and increase new business via US and Canada expert partners.

Our Perks & Benefits…

- Equity packages for you to share in SiteMinder's growth and successes

- Hybrid working model

- Investment in your personal growth with a structured and foreseeable career pathway

- Excellence-driven, collaborative culture

- Paid birthday, study and volunteering days off every year

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.