United States onlySummary:
We are seeking an experienced and detail-oriented Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in maintaining strong relationships with our valued clients and ensuring their success with our SaaS solutions. If you thrive in a fast-paced environment, possess near-native English proficiency, and have a passion for client satisfaction, we encourage you to apply.
Key Responsibilities
- Account Management: You will be the primary point of contact for our clients, understanding their needs, and proactively addressing any concerns. Your goal is to foster long-term partnerships and drive client success.
- Client Retention: You’ll work closely with existing clients to ensure their satisfaction, identify upsell opportunities, and promote renewals. Your ability to build trust and maintain strong relationships will be critical.
- SaaS Expertise: Having a solid understanding of SaaS products and services is essential. You’ll collaborate with our technical teams to provide clients with tailored solutions and troubleshoot any issues.
- Organization: As an extremely organized individual, you’ll manage multiple accounts simultaneously, track progress, and meet deadlines. Attention to detail is paramount.
- Collaboration: You’ll collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless client experiences.
- Problem-Solving: When challenges arise, you’ll proactively find solutions, address client inquiries, and escalate issues as needed.
Qualifications
- Bachelor's degree in Business Administration, Marketing or related field
- English C1/C2
- 3–5 years of experience in an Account Management role, preferably within the SaaS industry.
- Strong understanding of sales and customer service principles and best practices
- Strong relationship-building skills
- Strong analytical and data-driven mindset
- Strong verbal and written communication skills
Honduras
Nicaragua
Colombia
Guatemala
Germany only
India only
Ecuador only