Internal Communications Manager

We are seeking an experienced Internal Communications Marketing Manager to strengthen how we inform, engage, and align employees across North America. This role sits at the intersection of marketing, communications, and organizational culture, ensuring that employees understand business priorities, leadership direction, and key initiatives across all functions.

The ideal candidate is a strategic communicator with the ability to translate complex information into compelling, accessible content and a hands‑on marketer who can build campaigns, manage channels, and deliver high‑quality communications with consistency and speed.

Internal Communications Strategy & Planning

• Develop and execute internal communication strategies that support business priorities, organizational changes, and leadership messaging.
• Partner with HR, HSE, IT, Finance and business line leaders to ensure clear, aligned, and timely communication across the region.
• Build integrated communication plans that leverage email, intranet, SharePoint, Teams, video, and other internal channels.

Content Creation & Channel Management

• Write, edit, and publish high quality content including announcements, newsletters, leadership messages, FAQs, talking points, and campaign materials.
• Manage and optimize internal communication platforms (SharePoint, Teams, intranet hubs) to ensure content is accurate, engaging, and easy to navigate.
• Maintain editorial calendars and ensure a consistent cadence of communication across business lines.
• Marketing & Employee Engagement
• Develop internal marketing campaigns that support culture, engagement, recruitment, recognition, and organizational initiatives.
• Partner with HR on employee focused programs such as onboarding, benefits communications, promotions, and employer brand storytelling.
• Support leadership visibility through presentations, scripts, messaging frameworks, and event communications.

Measurement & Continuous Improvement

• Track communication performance and engagement metrics; use insights to refine content, channels, and strategy.
• Identify opportunities to improve communication processes, templates, and workflows.

Cross Functional Collaboration

• Serve as a trusted advisor to leaders and internal stakeholders, helping them communicate effectively and consistently.
• Collaborate with global communications teams to ensure alignment with corporate messaging, brand standards, and global initiatives.
• Support crisis or urgent communications as needed.

Education and Experience

• Bachelor's degree from an accredited university in marketing and/or communications or related field of study
• 5–7+ years of experience in internal communications, corporate communications, marketing, or employee engagement roles within a mid- to large‑scale organization.

Knowledge/ Skills/ Abilities

• Exceptional writing, editing, and storytelling skills with the ability to simplify complex topics.
• Experience managing internal communication platforms (SharePoint, Teams, intranet tools).
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to work cross‑functionally and influence stakeholders at all levels.
• Experience supporting HR communications and employee engagement programs is a plus.
• Comfortable operating both strategically and tactically — able to shape the plan and execute the work.
• Proven ability to develop and execute communication strategies that support organizational priorities, change initiatives, and leadership messaging.
• Demonstrated experience creating high‑quality written content across multiple formats: announcements, newsletters, leadership messages, talking points, FAQs, scripts, and campaign materials.
• Hands‑on experience managing internal communication channels such as SharePoint, Teams, intranet platforms, email systems, survey tools such as Qualtrics and Microsoft Forms/ Survey Monkey and digital signage.
• Strong background in cross‑functional collaboration, working closely with HR, Finance IT, HSE, and business line leaders to ensure message alignment and clarity.
• Experience supporting employee engagement programs, employer‑brand storytelling, and internal marketing campaigns.
• Ability to translate complex or technical information into clear, accessible, employee‑friendly messaging.
• Solid understanding of change management communications and how to support employees through organizational transitions.
• Experience measuring communication effectiveness using analytics, engagement metrics, and feedback loops.
• Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.
• Experience supporting leadership communications, including drafting messages, preparing presentations, and advising on tone and narrative.
• Familiarity with crisis or urgent communications is a plus.
• Experience in a global or matrixed organization is preferred.

Computer Skills

• Advanced capabilities with Adobe Creative Suite, CRM Tools, Eloqua, HubSpot, Qualtics, and other survey tools preferred but not required.

Travel

• Occasional travel required (5%-10%)

Compensation

The expected salary range for this position is $105,000 – $110,000annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close August 1, 2026.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.