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ServiceNowSE

Senior Platform Architect

At ServiceNow, we make the world of work, work better for people.

ServiceNow

Employee count: 5000+

Salary: 122k-213k USD

United States only

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Outcomes SeniorPlatform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

  • You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of knowledge across multiple workflows.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and an delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.
  • Maintain skills / certifications on for .
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience is a MUST
  • Experience with customer implementations of ServiceNow HR Service Delivery (HRSD) and Customer Service Management (CSM) is a MUST
  • Management consulting experience
  • Ability to travel up to 80%
  • Creativity with comfort running programs independently within a "startup-paced" environment
  • Success driving complex issues through analysis and resolution
  • ServiceNow certifications in aligned workflow
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience

For positions in this location, we offer a base pay range of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 122k-213k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About ServiceNow

Learn more about ServiceNow and their company culture.

View company profile

At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity.

With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work.

Who We Are

ServiceNow believes in the power of technology to reduce the complexity in our jobs and make work, work better for people.

What We Do

We transform old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it—fast, simple, easy.

Careers

Want to ride a rocket ship? LinkedIn named us one of the top U.S. employers in 2019. Join a diverse, creative, fast-growing team that's changing how the world works.

Diversity, Inclusion and Belonging

ServiceNow embraces diversity, inclusion, and belonging as core to how we operate, how we recruit talent and develop our people, and how we create culture. We empower our employees to bring their best selves to work.

Leadership

“I believe ServiceNow has the potential to become one of the great enterprise software companies of this era.”
Bill McDermott, President and CEO

Employee benefits

Learn about the employee benefits and perks provided at ServiceNow.

View benefits

Learning and development budget

Learning and development stipend to grow your skills.

Paid parental leave

Generous family leave for all parents to support you and your family.

Volunteer opportunities

Paid volunteer time and matched donations for non profits that matter to you.

Retirement benefits

Generous 401(k) with matching and regional retirement plans to help you invest in your future.

View ServiceNow's employee benefits
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ServiceNow hiring Senior Platform Architect • Remote (Work from Home) | Himalayas