Principal Customer Success Executive- French Speaking, Various Industries

As a Principal Customer Success Executive, you will be a trusted advisor to C-suite executives, driving business transformation and customer satisfaction through the use of ServiceNow technology. You will work with senior IT and business leaders to translate corporate strategy into applied use of ServiceNow technology, and will be responsible for fostering relationships with customers and ServiceNow teams to deliver high-complexity transformations and ensure adoption and usage of the platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Must be based in Montreal & speak French & English
• Canadian citizenship or permanent residency status and reside in Canada
• Significant experience collaborating with senior IT and business leaders
• PMP preferred; project management experience required
• Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership
• Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes
• Experience in any of the following critical subject areas: IT Strategy and Planning, IT Operations and Management, Human Resources, Security Operations, Customer Service Management, IT Processes, IT Governance, IT Portfolio, Program and Project Management, IT Project Delivery (SDLC)

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development