Manager, GTM Transformation – Global GTM Transformation & M&A

The Global GTM Transformation & M&A team at ServiceNow drives clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As we continue to scale, we are seeking a Manager, GTM Transformation who combines strategic thinking with a bias for action - someone who thrives in fast-paced, ambiguous environments and isn’t afraid to roll up their sleeves to make strategy real.

This role offers C-suite visibility and the opportunity to influence the direction of ServiceNow’s go-to-market organization while helping execute key transformation initiatives that deliver measurable business impact.

Key Responsibilities

GTM Strategy

• Support and lead portions of strategic projects that shape the future of our go-to-market model.
• Conduct deep-dive analyses on GTM performance, market trends, and sales effectiveness to uncover insights that drive leadership decisions.
• Develop models, frameworks, and business cases to support high-impact strategic recommendations.

GTM Operational Execution

• Drive the execution of strategic initiatives - turning ideas into actionable operating plans, frameworks, and decision-support tools.
• Build and improve playbooks, reporting cadences, and governance models that bring consistency and rigor to GTM execution.
• Collaborate cross-functionally with GTM Ops, Finance, Product, Analytics, and Enablement to align on priorities and deliverables.

Stakeholder Engagement & Leadership Exposure

• Partner with senior strategy team members and GTM leaders to deliver executive-ready outputs.
• Engage directly with senior executives and C-Suite stakeholders to help communicate insights and influence decision-making.
• Contribute to a culture of ownership, curiosity, and continuous improvement across the GTM Transformation team.

Qualifications

To be successful in this role you have:

• 5–8 years of experience in management consulting, GTM strategy, or enterprise SaaS environments (combination preferred).
• Proven ability to balance strategy and execution - comfortable moving between high-level frameworks and hands-on work.
• Strong analytical skills; experience with large datasets, business modeling, and performance measurement.
• Excellent communication and storytelling abilities; skilled at building executive-ready presentations.
• High energy, strong sense of ownership, and willingness to roll up your sleeves to drive outcomes.
• Collaborative mindset and ability to work effectively across levels and functions.
• Bachelor’s degree required; MBA or advanced degree a plus.
• Location: Remote / flexible; must be comfortable working West Coast hours.

FD21

For positions in this location, we offer a base pay of $171,000 - $299,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.