United States onlyWhat We Offer:
- Medical, Dental, Vision, STD, LTD, offered after 30-days of employment
- 401(k) matching opportunities
- Remote work
- Paid Time Off, Paid Holidays
- Career advancement opportunities
We are currently looking for a Customer Service Representative (Customer Service Rep) to receive and/or place telephone calls that are basic and routine in nature to handle any and all aspects of customer accounts, including solicitation, inquiries, and problem resolution. In this role, you'll have the opportunity to act as the customer advocate for all customer service issues. In addition, you'll use our computerized system for tracking, information gathering, and/or troubleshooting. You'll ensure that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required, and you'll act as customer contact to route customers to the correct department to answer or solve any questions or problems.
What You'll Do:
- Handle customer calls/correspondence for customer scheduling and inquiries
- Offer assistance to customers with service, billing, and/or other issues
- Record all customer information and call history information accurately on appropriate paperwork or electronic systems
- Maintain a level of knowledge and understanding of general system functionality and the business unit policies and procedures
- Ensure maximum sensitivity, confidentiality, and understanding of features of service and/or billing including marketing promos and special offers
- Provide administrative assistance to Operations, Sales, and Marketing departments as time permits
What You'll Need:
- High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience
- Six (6) months to one year of clerical or customer service experience
- The onboarding process will include a requirement to complete and pass all customer service training courses and SVM University courses
- Basic computer knowledge
- Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Skill in written and verbal communication
- Skill in problem-solving
About ServiceMaster Brands
ServiceMaster Brands® is a leading franchise provider of essential residential and commercial services. Founded in 1929, the company is home to over 2,100 franchisees across 2,600+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science, AmeriSpec®, and Furniture Medic®. While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic.
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
