Technical Program Manager

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

At Serko, we’re building the future of travel and expense tech — and we’re looking for a Technical Program Manager who thrives at the intersection of people, process, and platform.

Requirements

Make an Impact
In this role, you’ll play a pivotal part in delivering our platform initiatives, ensuring seamless coordination across multiple streams of work — from Platform and Foundations to cross-functional product development teams. You’ll help shape how we plan, align, and deliver by managing dependencies, facilitating releases, and making sure everyone is set up for success.
You'll orchestrate program planning, release cadences, and dependency alignment across Serko’s Platform, Foundations, and Product teams.
Your goal: seamless, predictable technical delivery aligned with business timelines.

What you'll get to do

• Cross‑Team Planning & Coordination
  Drive initiative planning across Platform and intersecting product teams to support delivery schedules and synchronization. Coordinate dependencies early and maintain alignment.
• Risk & Dependency Management
  Proactively identify and track cross-team and cross-program risks. Partner with Engineering leadership and stakeholders across business units to define mitigation and escalation strategies.
• Release Planning & Readiness
  Oversee planning and scheduling for shared platform components. Ensure readiness and feature alignment with product roadmaps and release timelines.
• Stakeholder Reporting & Communication
  Deliver clear and timely status updates to engineering and product stakeholders via structured reporting, dashboards, and regular touchpoints.
• Process Optimization & Tooling Improvements
  Continuously refine delivery workflows, tooling, and reporting mechanisms across Platform and intersecting programs to improve predictability and clarity.
• Ceremony & Coordination Enablement
  Facilitate team meetings, release syncs, and coordination ceremonies as needed, partnering with Engineering Managers and Platform Product Managers to drive alignment.
• Delivery Culture & Execution Support
  Champion a culture centered on proactive planning, technical alignment, and reliable execution across cross-functional teams and programs.
  
  

• What you will bring
  
  Delivery experience
  You’ve successfully led or supported technical programs in fast-moving environments, balancing people and process to make things happen.
• Cross-team coordination
  You’re great at connecting the dots—managing dependencies and bringing teams together to keep delivery smooth and focused.
• Comfort with complexity
  Whether it's backend systems, APIs, or platform work, you feel confident navigating technical landscapes and asking the right questions.
• Organised & calm under pressure
  You juggle multiple priorities gracefully, staying composed and solution-focused even when things shift fast.
• People-first communicator
  You tailor your message to your audience, keeping everyone—from engineers to product leaders—in the loop and aligned.
• Agile mindset
  You know your way around Scrum or Kanban, and you’re comfortable stepping in to facilitate when needed. Agile certification is a nice-to-have.
• Tooling know-how
  You’re familiar with JIRA, Confluence and dashboard tools—and you use them to bring visibility, not complexity.
• Global team player
  You collaborate easily across time zones and cultures, building trust and connection even when working remotely.

Benefits

At Serko we aim to create a place where people can come and do their best work.  This means you'll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. We are committed to building an environment where our people are engaged, continuously improving, and encouraged to make an impact.

• Some of the benefits of working at Serko are:
• A competitive base pay
• Medical Benefits
• Discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
• Flexible work policy.
  

Apply

Hit the ‘apply' button now, or explore more about what it's like to work at Serko and all our global opportunities at www.Serko.com .