Regional IT Support

Company Description

Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company with headquarters in Brussels, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!

Job Description

Currently, we are looking for a Regional IT Support in Liège, Belgium to be part of our global team working together towards our mission – to bring meaningful moments to people in connected public spaces. As our Regional IT Support, you will be part of the team that supports our western Europe entities.

What you will do :

Provide end user support for all users in the assigned region in line with the Group Global service desk:

• Centralize all IT incidents and IT requests using common group IT helpdesk tool;
• Ensure proper handling of support tickets according to priority;
• Keep users informed of the expected resolution time and the priority of the incident or the request;
• Escalate where needed and follow-up on escalated tickets;
• Assure the follow-up and the closing of the incident and/or request;
• User management (creation, termination…);
• Asset management (ordering material, keeping clear records of assets and inventory);
• Write and/or maintain technical and functional documentation for the infrastructure, applications, and other relevant info;
• Deliver and implement Group IT solutions in line with the agreed SLA for users located in the assigned sites;
• Serve as group IT evangelist by sharing best practices with users and surfacing local feedback to IT regional manager;
• Manage IT infrastructure and IT security in regional sales entities;
• Actively pursue knowledge of IT best practices within Schréder.

Qualifications

At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us.

Skills Requested

• Bachelor's degree in information technology, Computer Science or a related discipline;
• Min. of 3 years of relevant experience in a similar function;
• Problem-solving aptitude;
• Service minded;
• Excellent communication skills;
• Administrative care and rigor;
• Good knowledge in telecom concepts (firewall, router, switch, Wi-Fi, IP protocol, DNS, …);
• Thorough knowledge of MS Windows and Office 365;
• English B2 minimum;
• Asset but not mandatory: Microsoft Azure, Dynamics 365, Other regional language(s);

Additional Information

At Schréder, every employee is valued for his or her skill set. We actively look for and choose employees based on their experience and the value they bring to the company.

What we have waiting for you

• A positive work environment : You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.
• Flexibility at work : For all functions that allow it, we encourage hybrid working, as working in person and remotely has benefits.
• Growth opportunities : You will be part of a global company that encourages your employees to learn and develop daily and pursue their career goals at Schréder. Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us!
• Open communication : We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.
• Shared purpose : If you will be here with us, we share the same values.
• Deeper connections : We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.

On top of that, in addition to a competitive and attractive compensation package, we offer a great number of extra-legal advantages such as flexible working hours, structural homeworking, a market competitive salary, performance bonus, company car, meal vouchers, eco vouchers, pension provision, medical & hospitalization insurance, net allowances and a laptop.

Commitment to Diversity & Inclusion

Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Let Join us!

We would like to hear from you if you have any feedback about our recruitment process. Please email us at [email protected].