United States onlyThe Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.
Requirements
- 2+ years of college preferred
- 2+ years of contact center experience preferred
- High school diploma or equivalent required
- 18 years of age or older
- Time management skills and the ability to work independently
- Excellent organizational, written and oral communication skills both in English and Spanish
- Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Must have experience with maneuvering electronic data between various environments
AU, CA + 7 more