Bilingual Customer Service Representative

JOB SUMMARY:

Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Bilingual Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions.

Starting Pay: $19.00/hour

JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES:

The Bilingual Customer Service Representative’s responsibilities include but are not limited to: Managing our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email. Routing health plan representatives and providers to appropriate internal resources. Handle and resolving customer questions and/or issues. Routing fax and mail correspondence to appropriate resource. Answering on average 50 – 60 calls per day. Maintaining a 90% or higher quality assurance score on calls. Keeping all email turnaround time to one (1) day or less.

EDUCATION: High School diploma required or equivalent

EXPERIENCE:

· Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must

· Computer skills – Microsoft Word, Excel and ability to type 45 wpm

· Highly detail oriented with an emphasis on accuracy

· Maintains an attitude of responsibility, ownership and accountability

· High energy and passion

· Customer / Client Focused

· Have a pleasant telephone personality

· Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public

· Outstanding organizational and multitasking abilities

· Active listener with excellent communication skills

· Sound judgement and critical thinking

· Passion for your work and the mission of the company

· Motivated and able to work independently within a fast paced, team environment

· Prior experience in a call center preferred

· Healthcare / DME O&P experience preferred

· Must follow policies regarding attendance and punctuality

· Ability to work overtime as required

Benefits Offered

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

Remote Opportunities

We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.

Our Story

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.